Hardware Warranty Information For Instrument Manager and JResultNet

Regional manufacturer contact information is listed below for your convenience. Please have your service tag/serial number available when contacting the appropriate manufacturer.

 

Instrument Manager North America
Instrument Manager Asia
Instrument Manager Europe
Instrument Manager Latin America
JResultNet 

Data Innovations North America Instrument Manager Hardware Warranty Information

Hardware Mfr. Warranty Phone Contact Online Contact
PC/Server Dell 3 year on site (800) 456-3355 Dell Support
LCD Monitor ViewSonic 3 year limited warranty on parts, labor and backlight (800) 688-6688 Viewsonic Support
LCD Monitor Planar 3 year 2nd day hardware replacement (866) 752-6271 Planar Support
Device Server Lantronix UDS 1 Port & Dual Port Wireless - 2 years
All other - 1 year
(800) 422-7044 Lantronix Support
Serial Expansion Boards Equinox 5 years (888) 793-8763 Avocent Support
Modems USRobotics 2 years (888) 428-9450 USRobotics Support
UPS APC 2 years (856) 537-6400 APC Support
Barcode Scanner Metrologic 2 years (856) 537-6400 Metrologic Support
Barcode Printer Zebra Printer - 1 year
Printer head - 6 months
(866) 230-9494

Zebra Support

Light Pole Patlite Corp 1 Year (310) 328-3222 Patlite Support


Data Innovations Asia Instrument Manager Hardware Warranty Information

Hardware Mfr. Warranty Phone Contact Online Contact
PC/Server Dell 1 year Please refer to Online Contract http://support.dell.com
Device Servers Lantronix 1 year Please refer to Online Contact http://www.lantronix.com/about/contact.html
Serial Expansion Boards Lantronix 1 year Please refer to Online Contact http://www.lantronix.com/about/contact.html


Data Innovations Europe Instrument Manager Hardware Warranty Information

Hardware Mfr. Warranty Online Contact
PC/Server Dell 3 Years Next Business Day on site http://support.dell.com
LCD Monitor Dell 3 Years Next Business Day on site http://support.dell.com
Network Switch Dell 3 Years Next Business Day on site http://support.dell.com
Device Server Lantronix  2 years http://ltxfaq.custhelp.com
PHE-3FB-RYG Light Pole Patlite 1 year http://www.phsystems.be/site2007/
TLB2844 Barcode Printer Zebra Printer - 1 Year http://www.ditech.com
Orbit Barcode Scanner Metrologic 3 years http://ditech.com
BK500EI UPS APC 2 years from date of end user purchase http://apc.com/support


Data Innovations Latin America Instrument Manager Hardware Warranty Information

At this time, Data Innovations Latin America is unable to include hardware with our offerings.

 

Data Innovations JResultNet Hardware Warranty and Hardware Warranty Remedy

Data Innovations LLC (“Data Innovations”) warrants for a period of one (1) year from date of initial purchase from the manufacturer on behalf of Customer that the hardware will be free from defects in workmanship.  As Data Innovations sole remedy for hardware failure, any hardware returned to Data Innovations during the warranty period will be replaced with new or refurbished and certified hardware.  The original warranty period will remain in effect and not be reset upon replacement of the hardware under this warranty.  No warranty will apply to hardware that is altered or subjected to misuse, negligence or abnormal stress.  THE HARDWARE IS PROVIDED "AS IS" AND EXCEPT FOR THE WARRANTIES SET FORTH HEREIN, DATA INNOVATIONS MAKES NO OTHER WARRANTIES, CONDITIONS, REPRESENTATIONS, OR TERMS (WHETHER ORAL OR WRITTEN, OR EXPRESS OR IMPLIED) WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE OR OTHERWISE, RELATING TO THE HARDWARE, INCLUDING, WITHOUT LIMITATION, TO THE FULLEST EXTENT ALLOWABLE BY LAW, TITLE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, INTEGRATION, SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.


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