Employment Opportunities - Data Innovations North America

Current Openings:

 
 

 
 Application Specialist

The Data Innovations Application Specialist is a mid-level position with working knowledge of Instrument Manager and/or Lab Information System Software. Their primary responsibility is to provide technical support to Data Innovations’ customers on our software products, services and general instrument interfacing in a call center environment. The person is expected to handle all types of customer calls and only escalate very complex issues to senior staff or Management.

Essential Functions and Responsibilities:

  • Provide technical support for Data Innovations’ software products, services and general instrument interfacing
  • Resolve and respond to customer requests in a polite, professional and timely manner
  • Create and maintain work instructions and other internal documentation
  • Track, update and maintain ownership and documentation on existing and newly assigned support cases
  • Provide customers with training on Data Innovations’ software products
  • Work with cross-functional departments on resolving escalated issues
  • Train and mentor new staff
  • Review and comment on SRSs for drivers to ensure usability
  • Carry a pager and respond to after-hour support calls
  • Lead Department meetings in the absence of Senior Staff
  • Act as liaison between CS and other departments as needed
  • As necessary, provide on-site and remote service for Data Innovations’ middleware solutions
  • Active participant in triage process
  • Complete other related duties as assigned

Requirements
Knowledge, Skills, and Abilities:

  • Proven problem solving approach
  • Ability to work independently
  • Strong interpersonal and communications skills; including ability to communicate highly technical concepts to people of varying level of technical competency
  • Possess high attention to detail
  • Excellent customer interaction skills
  • Ability to be self-motivated and to effectively manage multiple projects
  • Extensive experience and knowledge of computer hardware, computer networking, Microsoft operating systems and Microsoft Office Suite (Word, Excel and Outlook)
  • Working knowledge and understanding of Laboratory Information Software
  • Experience and high functioning level of knowledge of Instrument Manager, VmWare virtual machines, Serial device connectivity, Network Device Servers, Instrument Interfacing, and Cache Administration
  • Meet needs of potential travel obligations
  • Ability to follow DI’s policy and procedures
  • Meet location requirements in South Burlington, Vermont

Education and/or Experience
Minimum of an Associate's Degree and least 2 years of relevant professional experience, or at least 5 years relative working experience.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:
In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Clinical laboratory experience as a licensed General Medical Technologist (ASCP, NCA or equivalent) with knowledge of:
  • Laboratory workflow in multiple areas of a clinical laboratory
  • LIS (laboratory information system) software administration
  • CAP requirements
  • InterSystems' Caché
  • Instrument interfacing
  • Previous experience with Instrument Manager
  • Project Management Experience
  • Experience with Microsoft SharePoint

Supervision Level
This person reports to the Customer Services Manager and provides some leadership/mentoring oversight to other Application Specialists

 

Implementation Services Analyst

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking a Implementation Services Analyst. The Data Innovations Implementation Services Analyst performs all the necessary functions of the Services Implementation cycle. This position is primarily responsible for the overall project management and implementation of the Company’s service offerings. This person will provide technical expertise, advice and support throughout the entire implementation process. The Implementation Services Analyst is expected to work independently, needing little direct supervision. This person is expected to be a resource to other staff members and handle all types of complex services, support issues and inquiries.

Essential Functions and Responsibilities:

  • Configure and implement Data Innovations’ software solutions to meet the needs of both the Company and the customer
  • Write and successfully execute project plans through their completion for assigned service implementations
  • Provide necessary training of Data Innovations software products to users as part of the implementation process
  • Promote and implement best practice workflows for customers and Business Partners
  • Provide expert level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions
  • Manage and accurately track time spent on assigned projects and tasks
  • Act as and provide escalation support for the company’s customer support and sales teams
  • Ensure customer concerns are proactively communicated to the Customer Service Manager, management and team members as appropriate
  • Document and deliver project status updates to all necessary individuals responsible for the service activity
  • Develop, document and execute upon improvements to the implementation process to ensure continuous effectiveness and efficiency of all service deliverables
  • Perform other related duties as assigned

Requirements
Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office Suite
  • Strong interpersonal and communication skills (written and verbal); including ability to communicate highly technical concepts to people of varying level of technical competency
  • Possess ability to drive for results and be self-motivated
  • Effectively manage multiple priorities under constant deadline and in potentially stressful environments/situations
  • Ability to deliver and portray the Company’s solutions in a positive and professional manner
  • Work well with people and portray a positive problem solving approach on projects and with team members
  • Strong analytical skills, problem solving skills and ability to resolve problems independently
  • Effective ability to teach and instruct peers
  • Demonstrated knowledge of and ability to execute upon the principles surrounding project management
  • Extensive experience and knowledge of a majority of the following: computer hardware, computer networking, Microsoft operating systems, VMware, Serial device connectivity, Network Device Services, Instrument Interfacing and Cache Administration
  • Expert level of knowledge related to Business Partner Support and Service
  • Ability to meet travel requirements – up to 80% travel required, which may include travel outside of normal business hours – including evenings and weekends
  • Must be willing to comply to and pass a background check screening(s) as required by customer contracts
  • Ability to follow DI’s policies and procedures

Education and/or Experience
Minimum Associates Degree in Business Management, Computer Science or related field and at least 5 years of related working experience OR at least 10 years related working experience with service implementations, technical services, project management or clinical laboratories.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary office position with high frequency of keyboarding, and computer use. This position will also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:
In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Bachelor’s Degree
  • Certification in Project Management
  • Previous experience with Data Innovations’ products
  • Working knowledge and understanding of Laboratory Information Software and IVD instrumentation
  • Working knowledge and understanding of laboratory workflows
  • Experience with Microsoft SharePoint

Supervision Level
This person reports directly to the Consulting and Training Services Manager and may provide some leadership/mentoring oversight to other team members.

 

Implementation Consultant

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking an Implementation Consultant. The Data Innovations Implementation Consultant’s main focus is to optimize a customer’s clinical laboratory goals. This position’s primary responsibilities are to provide consulting services to customers and facilitate the implementation, training and the use of the Data Innovations products. The Implementation Consultant is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities:

  • Consult with customers and business partners in utilizing the company’s products to optimize laboratory workflow
  • Design laboratory solutions for customers and business partners
  • Perform demonstrations/presentations of the company’s products and solutions to customers
  • Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
  • Develop consulting tools and service offerings
  • Work collaboratively with other departments within the company to ensure company’s operational readiness for new releases
  • Actively participate in tradeshows, workshops and educational events
  • Serve as a technical resource to other departments within the company regarding Data Innovations’ products and solutions
  • Negotiate and document comprehensive Purchased Service Agreements for consulting engagements
  • Maintain internal tracking systems for services and customer follow-up
  • Develop and maintain an expert level knowledge of the use and functionality of the company’s software products, its associated modules and the laboratory industry
  • Provide customers and Business Partners with appropriate training and education on the company’s product solutions
  • Responsible for keeping current on all product releases and enhanced/modified features
  • Active participant in the training process
  • Must be able to successfully perform all duties associated with the installation of the Company’s service and product offerings, as well as serve as back-up to the Installation Services Analysts on the installation of the company’s products
  • Perform other related duties as assigned

Requirements
Knowledge, Skills, and Abilities:

  • At least 3 years’ experience as a licensed Medical Technologist (ASCP, NCA, or equivalent) or at least 8 years working as a Laboratory Technician and possess requirements and ability to complete Medical Technologist Licensing
  • Advanced knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems
  • Must be willing to comply to and pass a background check screening(s) as required by customer contracts
  • Knowledge of or ability to learn Data Innovations’ products
  • Ability to successfully negotiate contract terms and conditions
  • Strong analytical skills
  • Excellent problem solving skills
  • Strong Communication skills (verbal and written) including presentation skills
  • Ability to organize and manage multiple priorities
  • Ability to follow DI’s policies and procedures and system usage practices
  • Satisfy travel requirements (Minimum 50% of travel required), which may include travel outside of normal business hours – including evenings and weekends

Education and/or Experience
Completion of an Accredited Program in Medical Laboratory Technology and at least 3 years’ experience working as a licensed Medical Technologist or at least 8 years working as a Laboratory Technician.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:
In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Previous experience using Data Innovations’ products/services
  • Previous Sales/Consulting Experience
  • Previous working experience with customer support-software
  • Experience conducting adult education training courses
  • Experience with Microsoft SharePoint

Supervision Level
This person reports directly to the Consulting and Training Services Manager.

 

 
To apply for Data Innovations - North America positions:

If you are interested in working for a leading laboratory software company, send us your resume today.

 

Benefits of Working for Data Innovations North America

  • Competitive salary
  • Matching 401(k) 
  • Comprehensive, highly-desirable benefit plan including medical, dental, vision, short and long term disability
  • Generous paid time off 

If you are interested in working for a leading laboratory software company, send us your resume today.

Data Innovations, LLC is an E-Verify Employer

Equal Opportunity Employer