Employment Opportunities - Data Innovations North America

Current Openings:

 
 

Documentation Specialist

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking a Documentation Specialist. The Data Innovations Documentation Specialist‘s main responsibilities are to create, update and maintain the Company’s product documentation. This person has knowledge of commonly-used concepts, practices and procedures surrounding documentation requirements, however this person relies primarily on instructions and pre-established guidelines to perform the essential duties and responsibilities of the job.

Essential Functions and Responsibilities:

  • Draft, update and maintain product documents, including training materials
  • Assist with documentation and printing of software release materials
  • Assist with the maintenance of the company’s training materials and documentation, including but not limed to product videos, knowledge base, demo databases and the company website
  • Assist with proofreading all user documentation associated with the company’s products
  • Point of contact for company documentation
  • Update help files for interface drivers, and core software application
  • Resource for all departments in writing, proofreading and all other areas of documentation
  • Complete documentation projects and other related duties as assigned
  • Active participant in software release cycle
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office (Excel, Outlook, Word, PowerPoint)
  • Proven ability to communicate clearly and professionally in verbal and written formats with both internal and external customers
  • Strong ability to write clear, concise documents on deadline
  • Excellent organizational skills
  • Strong analytical and problem solving skills and ability to resolve problems independently
  • Possess or ability to learn an overall knowledge of computing and technical environments
  • Ability to work productively in a team environment
  • Ability to be self-motivated and to effectively organize and manage/prioritize multiple projects/tasks
  • Ability to think thoroughly and independently
  • Ability to follow DI’s policies and procedures
  • Meet location requirements based in South Burlington, Vermont

Education and/or Experience

Associate’s Degree in related field and at least 2 years working experience in documentation or technical writing OR at least four years’ experience working in a related field from which comparable knowledge and skills can be acquired.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Familiarity of quality system requirements
  • Working knowledge of Microsoft SharePoint (strongly preferred)
  • Experience in MadCap Flare, and InDesign
  • Experience using pagination, web authoring and graphic design software
  • Effective ability to teach and instruct peers

Supervision Level

This person reports directly to the Documentation Manager


 

Technical Trainer

The Data Innovations Technical Trainer’s primary responsibility is to participate in development and delivery of training programs to both internal and external customers. This person is required to have knowledge of commonly used concepts, practices, and procedures as they relate to Data Innovations products, services, and customers.  The Technical Trainer is expected to work independently, under general supervision and reporting directly to a manager.

Essential Functions and Responsibilities:

  • Acts as Facilitator to prepare, coordinate and deliver training materials in classroom and virtual-based settings
  • Acts as Subject Matter Expert in coordination with the Documentation and Technical Services department for the design and development of training programs, including course outlines, text, handouts, tests and classroom exercises and course evaluations
  • Continually evaluates the effectiveness of training materials and modules and ensure they are aligned with business objectives
  • Work collaboratively with management and senior members of the team to determine training needs for internal and external customers
  • Perform other related duties as assigned

Requirements:

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office (Excel, Outlook, Word)
  • Knowledge of commonly applied practices in adult learning environments
  • Proven ability to train and lead people
  • Effective presentation skills and delivery
  • Excellent communication skills - verbal and written
  • Experience or general knowledge of clinical laboratory operations
  • Ability to organize and manage multiple priorities
  • Knowledge of or ability to learn Data Innovations’ products
  • Ability to follow DI’s policies and procedures
  • Meet travel requirements (at least 50%), which may include travel outside of normal business hours – including evenings and weekends

Education and/or Experience:

Completion of an Accredited Program in Medical Laboratory Technology and at least 3 years’ experience working as a licensed Medical Technologist or Completion of a degree in Medical Laboratory Technology and at least 5 years of related industry experience, such as in a Laboratory Technician position or with an IVD company.

Physical Requirements/Working Conditions:

While performing duties of this job in preparation of training materials, the employee is functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer. While satisfying the training duties/functions of this job, the employee is predominately in a standing position and must be able to effectively communicate with the audience for long periods of time. This position may also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Previous experience utilizing Data Innovations’ products
  • Certified Medical Laboratory Technologist
  • Experience with Microsoft SharePoint
  • Experience with online or virtual training tools and applications

Supervision Level

This person reports directly to the Director of Operations

Top of the Page


 
Quality and Regulatory Administrator

The Data Innovations’ Quality and Regulatory Associate supports all the administrative efforts of the daily operations of the Quality and Regulatory Department. This person’s primary responsibilities are to provide assistance to the administration, coordination, evaluation and compliance of the Quality and Regulatory department.  The Quality and Regulatory Associate is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities:

  • Assist with developing and maintaining procedures to ensure regulatory compliance
  • Assist with regulatory filings, ensure status are maintained and documentation is complete, including but not limited to recalls, registrations, 510(k) submissions
  • Accurately complete documentation surrounding Driver Hazard Analysis and Patch Releases
  • Attend and provide input in Design Review meetings
  • Review and approve release documentation and off-the-shelf testing documentation
  • Maintain the Critical Alerts ListServ
  • Ensure established quality and regulatory procedures are followed
  • Maintain incidents in the quality and regulatory queue
  • Assist with maintaining Quality and Regulatory metrics
  • Update and accurately maintain departmental spreadsheets and reports
  • Perform activities related to company training, including but not limited to assisting department managers with maintaining training trackers and ensure compliance with regulatory training requirements
  • Accurately maintain the scheduling related to Quality and Regulatory training classes
  • Perform other related duties as assigned

 Requirements

Knowledge, Skills, and Abilities:

  • Ability to understand the field’s concepts, practices and procedures
  • Proficient with Microsoft Office (Outlook, Word and Excel)
  • Ability to write clear, concise documents on a deadline
  • Ability to communicate clearly and professionally in verbal and written formats
  • Strong ability to organize, manage workload, set realistic deadlines and manage multiple priorities without direct supervision
  • Possess a strong attention to detail
  • Ability to follow DI’s policies and procedures
  • Meet travel requirements of the position

 Education and/or Experience

Associate’s degree with at least 2 years of related working experience– preferably in a regulatory environment OR a combination of education and related working experience from which comparable knowledge and skills can be acquired.

 Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Experience and familiarity of quality system requirements
  • Experience with Microsoft SharePoint and CRM systems
  • Understanding of HIPAA
  • Working experience in a hospital or regulated industry

Supervision Level

This person reports directly to the Quality and Regulatory Manager.


  
Staff Accountant

The Data Innovations Staff Accountant‘s primary responsibilities are to assist the Finance team in accurately, maintaining the Company’s day –to-day finance activities and ensure the data that impacts the company’s financial system is entered completely and accurately into the company’s financial system. The Staff Accountant is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities:

  • Assist with preparing and processing general ledger entries for all transactional aspects of the accounting cycle, including but not limited to cash, accounts payable, accounts receivable, inventory
  • Assist with reconciliation of general ledger accounts and bank statements in a timely manner
  • Assist with preparing and entering bank deposits
  • Verify, allocate and post details of financial transitions
  • Analyze and prepare financial statement reports and spreadsheets
  • Assist with the processing, preparation and data entry of invoices, expense reports, company payments, customer payments and credit card purchases
  • Monitor the aging of accounts receivable and make necessary collection calls on overdue invoices
  • Assist with researching and solving customer payment discrepancies
  • Assist with planning and administering the month-end, quarterly and year-end close process to satisfy the financial reporting cycle
  • Assist with departmental documentation, including work instructions, policies, procedures, forms and templates
  • Process documentation surrounding sales orders, receipts and check stubs
  • Process customer billings for products and services as directed by the Sales department
  • Work closely with the Sales Department to resolve disputed items on sales orders
  • Assists with special finance department projects
  • Perform other related duties as assigned

Requirements

  • Knowledge, Skills, and Abilities:
  • Familiarity with all Microsoft Office Suite applications, particularly with Microsoft Excel
  • Basic understanding of Generally Accepted Accounting Principles
  • Ability to interpret accounting guidance and regulations
  • Strong attention to detail with ability to process data efficiently and accurately
  • Ability to adapt to change
  • Strong Communication skills
  • Proven ability to prioritize tasks, execute efficiently and independently in a deadline driven
  • Environment
  • Ability to work effectively and maintain a positive attitude in a team environment
  • Experience with financial closing process and account reconciliation
  • Ability to be self-motivated and to effectively manage multiple projects
  • Ability to follow DI’s policies and procedures
  • Meet location requirements in South Burlington, Vermont

Education and/or Experience

Bachelor’s Degree in Accounting, Business or Finance and 2-3 years of relevant working experience or at least 5 years related working experience from which comparable knowledge and skills can be acquired.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Working knowledge/experience with Netsuite and Avalara
  • Experience with international financial regulations/requirements (International Financial Reporting Standards), particularly in Europe, South America and Hong Kong
  • Experience with Software Revenue Recognition Principles

Supervision Level

This person reports directly to a management representative of the finance department.  


  
Application Specialist

The Data Innovations Application Specialist is a mid-level position with working knowledge of Instrument Manager and/or Lab Information System Software. Their primary responsibility is to provide technical support to Data Innovations’ customers on our software products, services and general instrument interfacing in a call center environment. The person is expected to handle all types of customer calls and only escalate very complex issues to senior staff or Management.

Essential Functions and Responsibilities:

  • Provide technical support for Data Innovations’ software products, services and general instrument interfacing
  • Resolve and respond to customer requests in a polite, professional and timely manner
  • Create and maintain work instructions and other internal documentation
  • Track, update and maintain ownership and documentation on existing and newly assigned support cases
  • Provide customers with training on Data Innovations’ software products
  • Work with cross-functional departments on resolving escalated issues
  • Train and mentor new staff
  • Review and comment on SRSs for drivers to ensure usability
  • Carry a pager and respond to after-hour support calls
  • Lead Department meetings in the absence of Senior Staff
  • Act as liaison between CS and other departments as needed
  • As necessary, provide on-site and remote service for Data Innovations’ middleware solutions
  • Active participant in triage process
  • Complete other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proven problem solving approach
  • Ability to work independently
  • Strong interpersonal and communications skills; including ability to communicate highly technical concepts to people of varying level of technical competency
  • Possess high attention to detail
  • Excellent customer interaction skills
  • Ability to be self-motivated and to effectively manage multiple projects
  • Extensive experience and knowledge of computer hardware, computer networking, Microsoft operating systems and Microsoft Office Suite (Word, Excel and Outlook)
  • Working knowledge and understanding of Laboratory Information Software
  • Experience and high functioning level of knowledge of Instrument Manager, VmWare virtual machines, Serial device connectivity, Network Device Servers, Instrument Interfacing, and Cache Administration
  • Meet needs of potential travel obligations
  • Ability to follow DI’s policy and procedures
  • Meet location requirements in South Burlington, Vermont

Education and/or Experience

Minimum of an Associate's Degree and least 2 years of relevant professional experience, or at least 5 years relative working experience.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Clinical laboratory experience as a licensed General Medical Technologist (ASCP, NCA or equivalent) with knowledge of:
  • Laboratory workflow in multiple areas of a clinical laboratory
  • LIS (laboratory information system) software administration
  • CAP requirements
  • InterSystems' Caché
  • Instrument interfacing
  • Previous experience with Instrument Manager
  • Project Management Experience
  • Experience with Microsoft SharePoint

Supervision Level

This person reports to the Customer Services Manager or Lead Application Specialist and provides some leadership/mentoring oversight to other Application Specialists.

To apply for Data Innovations - North America positions:

If you are interested in working for a leading laboratory software company, send us your resume today.

 

 

Benefits of Working for Data Innovations North America

  • Competitive salary
  • Matching 401(k) 
  • Comprehensive, highly-desirable benefit plan including medical, dental, vision, short and long term disability
  • Generous paid time off 

If you are interested in working for a leading laboratory software company, send us your resume today.

Data Innovations, LLC is an E-Verify Employer

Equal Opportunity Employer