Employment Opportunities - Data Innovations North America

Current Openings:

 

 

Consulting and Services Manager

The Data Innovations Consulting and Services Manager’s main focus is to lead a team of Implementation Consultants and Services Analysts to ensure efficient workflows, and installation services to the entire customer base, while ensuring growth of the Services business in the organization.  Primary responsibilities will be to manage the day-to-day operations and obtainment of team objectives listed in Essential Functions and Responsibilities.  

Essential Functions and Responsibilities:

  • Maximize utilization of resources to deliver the most value to customers and grow the services business
  • Work in collaboration with the Sales team to establish and maintain an efficient Sales to Services workflow
  • Manage various systems and processes to drive efficiency and quality
  • Manage backlog of projects to ensure high quality, timely closure with appropriately assigned resources
  • Ensure customer satisfaction and function as the primary escalation point for all Service related issues
  • Establish a rapport with the team to understand individual goals, build development plans and drive employee satisfaction
    • Focus on the management and leadership of the Consulting and Services Team to deliver a quality Customer Experience
    • Project coordination and backlog management, including assignments, progress, updates, communications and closure
    • Ensure an efficient process for the timely delivery of sales support and supporting documents (Statement of Work, contract terms, scheduling, assignments and managements of open projects)
    • Management and team oversight of contractual obligations related to projects
    • Manage customer interactions to ensure satisfaction and identify areas for improvement
    • Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
      • Establish internal measurement systems, in line with Operational requirements to monitor the effectiveness of services provided and to improve data drive decision making
      • Report regularly and proactively on the team projects, goal objectives and performance metrics
      • Work with Development to ensure the team’s operational readiness for new releases, products, services, awareness of price changes and internal systems
      • Cooperate with other departments in the successful development and maintenance of cross team products, services, functions and improvements
      • Ensure continual compliance with Company and Quality System Requirements.  Participate in annual Quality System audit and promptly resolve findings
      • Facilitate the transition of IP Products to Customer Service for implementation and support
      • Actively participate in the tradeshows, workshop and other educational or promotional events as appropriate
      • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Expert level knowledge and understanding of leadership and management of a Professional Services business with a proven record of:
    • Customer satisfaction
    • Business growth
    • Maximizing utilization of resources
    • Employee Development
    • Effective project planning and project management
    • Process Improvement and a continual drive for more effective and efficient methods of operations for the team, peers and company
    • Innovative thinking and demonstrated initiative in promoting innovation at DI
    • Possess proven knowledge and experience with the principals of adult learning, consulting techniques, public speaking and contract negotiations
    • Insight into industry, market place, competition and opportunities and experience for application to DI and the Consulting & Training Services strategy planning
    • Remain current on Industry and Medical Technology
    • Ability to manage through shifting priorities of a project, team and company
    • Adequate technical skills to effectively use Company and commonly used computer hardware and software applications
    • A demonstrated drive for results through individual contribution and the guidance of others
    • Ability to negotiate contracts and legally and financially binding arrangements related to consulting engagements
    • Ability to successfully negotiate contract terms and conditions
    • Strong analytical skills
    • Excellent problem solving skills, including the ability to create solutions to problems identified while consulting with customers
    • Strong Communication skills (verbal and written) including presentation skills; including ability to communicate and understand highly technical concepts to people of varying level of technical competency
    • Ability to organize and manage multiple priorities
    • Ability to follow DI’s policies and procedures and system usage practices
    • Satisfy travel requirements (Minimum 30% of travel required)

Education and/or Experience

Bachelor’s Degree in Business Management, Medical Laboratory Technology or related field with 10+ years of experience OR a combination of education and related working experience from which comparable knowledge and skills can be acquired.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position has high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Previous experience related to the healthcare industry  – preferably in a laboratory setting
  • Experience, training, and/or education on Medical Technology
  • Previous Services/Consulting Experience
  • Training and experience in process improvement methodologies
  • Preferably located in the Vermont

Supervision Level

This person reports directly to the Director of Operations.  

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Sales Representative Associate

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking a Sales Representative Associate. The Data Innovations Sales Representative Associate performs all of the necessary functions related to Sales Administration. This position’s primary responsibilities are to assist in the processing of orders in a timely and accurate manner. This person will provide primary oversight and management of the Sales queues and phone system ensuring prompt assignment to the proper individual for resolution. This person will also perform various other sales administrative functions in support of Sales efforts and manage customer and/or Business Partner communications, as needed. The Sales Representative Associate is expected to have a general knowledge of the Company’s products and services, working independently under the direction of the Lead Sales Representative.

Essential Functions and Responsibilities:

  • Assist in the processing of customer orders as established by department policies and procedures
  • Provide primary oversight of the CRM and Phone Sales queues to ensure timely assignment of incidents for proper resolution
  • Assist Field Sales representatives and other departments within Data Innovations to resolve disputed order items
  • Thoroughly understand specific needs of the customer and business partner within their sales ordering processes
  • Prepare various forms of customer correspondence
  • Maintain the department’s CRM system and ensure customer data is complete and accurate
  • Assess potential application of Company products/services and offer solutions to customers to meet their needs
  • Assist in providing timely and accurate sales quotes to partners and customers
  • Assist in the review of Business Partner/customer contracts and ensure contract complies with company policies and business partner expectations
  • Provide timely feedback to the department manager regarding service failures or customer concerns
  • Assist in maintaining, updating and distributing Business Partner price listings
  • Provide assistance in processing support renewals and A/R collections as necessary
  • Develop, maintain and report on department metrics as needed
  • Participate in weekly sales meetings
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office (Excel, Outlook, Word)
  • Excellent verbal and written communication skills
  • Ability to work independently with minimal guidance
  • Ability to organize and manage multiple priorities/projects
  • Possess a strong attention to detail and ability to complete tasks accurately
  • Proven ability to work collaboratively in cross-functional teams
  • Strong sense of urgency with a demonstrated record of meeting commitments
  • Ability to follow DI’s policies and procedures
  • Meet location requirements based in South Burlington, Vermont

Education and/or Experience

Associates Degree OR at least 2 years of relevant working experience such as sales, health care, business administration OR a combination of education and related working experience from which comparable knowledge and skills can be acquired.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding and computer

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Experience with Microsoft SharePoint
  • Experience with 3rd party software including, Customer Resource Management Systems
  • Previous experience with health care, business and/or sales administration

Supervision Level

This person reports directly to the Lead Sales Representative


Documentation Specialist

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking a Documentation Specialist. The Data Innovations Documentation Specialist‘s main responsibilities are to create, update and maintain the Company’s product documentation. This person has knowledge of commonly-used concepts, practices and procedures surrounding documentation requirements, however this person relies primarily on instructions and pre-established guidelines to perform the essential duties and responsibilities of the job.

Essential Functions and Responsibilities:

  • Draft, update and maintain product documents, including training materials
  • Assist with documentation and printing of software release materials
  • Assist with the maintenance of the company’s training materials and documentation, including but not limed to product videos, knowledge base, demo databases and the company website
  • Assist with proofreading all user documentation associated with the company’s products
  • Point of contact for company documentation
  • Update help files for interface drivers, and core software application
  • Resource for all departments in writing, proofreading and all other areas of documentation
  • Complete documentation projects and other related duties as assigned
  • Active participant in software release cycle
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office (Excel, Outlook, Word, PowerPoint)
  • Proven ability to communicate clearly and professionally in verbal and written formats with both internal and external customers
  • Strong ability to write clear, concise documents on deadline
  • Excellent organizational skills
  • Strong analytical and problem solving skills and ability to resolve problems independently
  • Possess or ability to learn an overall knowledge of computing and technical environments
  • Ability to work productively in a team environment
  • Ability to be self-motivated and to effectively organize and manage/prioritize multiple projects/tasks
  • Ability to think thoroughly and independently
  • Ability to follow DI’s policies and procedures
  • Meet location requirements based in South Burlington, Vermont

Education and/or Experience

Associate’s Degree in related field and at least 2 years working experience in documentation or technical writing OR at least four years’ experience working in a related field from which comparable knowledge and skills can be acquired.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Familiarity of quality system requirements
  • Working knowledge of Microsoft SharePoint (strongly preferred)
  • Experience in MadCap Flare, and InDesign
  • Experience using pagination, web authoring and graphic design software
  • Effective ability to teach and instruct peers

Supervision Level

This person reports directly to the Documentation Manager


To apply for Data Innovations - North America positions:

If you are interested in working for a leading laboratory software company, send us your resume today.

 

Benefits of Working for Data Innovations North America

  • Competitive salary
  • Matching 401(k) 
  • Comprehensive, highly-desirable benefit plan including medical, dental, vision, short and long term disability
  • Generous paid time off 

If you are interested in working for a leading laboratory software company, send us your resume today.

Data Innovations, LLC is an E-Verify Employer

Equal Opportunity Employer