Employment Opportunities - Data Innovations North America

Current Openings:

 
 

Documentation Specialist

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking a Documentation Specialist. The Data Innovations Documentation Specialist‘s main responsibilities are to create, update and maintain the Company’s product documentation. This person has knowledge of commonly-used concepts, practices and procedures surrounding documentation requirements, however this person relies primarily on instructions and pre-established guidelines to perform the essential duties and responsibilities of the job.

Essential Functions and Responsibilities:

  • Draft, update and maintain product documents, including training materials
  • Assist with documentation and printing of software release materials
  • Assist with the maintenance of the company’s training materials and documentation, including but not limed to product videos, knowledge base, demo databases and the company website
  • Assist with proofreading all user documentation associated with the company’s products
  • Point of contact for company documentation
  • Update help files for interface drivers, and core software application
  • Resource for all departments in writing, proofreading and all other areas of documentation
  • Complete documentation projects and other related duties as assigned
  • Active participant in software release cycle
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office (Excel, Outlook, Word, PowerPoint)
  • Proven ability to communicate clearly and professionally in verbal and written formats with both internal and external customers
  • Strong ability to write clear, concise documents on deadline
  • Excellent organizational skills
  • Strong analytical and problem solving skills and ability to resolve problems independently
  • Possess or ability to learn an overall knowledge of computing and technical environments
  • Ability to work productively in a team environment
  • Ability to be self-motivated and to effectively organize and manage/prioritize multiple projects/tasks
  • Ability to think thoroughly and independently
  • Ability to follow DI’s policies and procedures
  • Meet location requirements based in South Burlington, Vermont

Education and/or Experience

Associate’s Degree in related field and at least 2 years working experience in documentation or technical writing OR at least four years’ experience working in a related field from which comparable knowledge and skills can be acquired.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Familiarity of quality system requirements
  • Working knowledge of Microsoft SharePoint (strongly preferred)
  • Experience in MadCap Flare, and InDesign
  • Experience using pagination, web authoring and graphic design software
  • Effective ability to teach and instruct peers

Supervision Level

This person reports directly to the Documentation Manager


 

Renewal Specialist

The Data Innovations Renewal Specialist performs the necessary functions of the Sales Administration process, including the Support and Subscription Renewal Process cycle for Data Innovations’ products. This position is to provide the technical expertise and timely processing regarding all transactions pertaining to the Support and Subscription Renewal Process. This person is the primary point of contact for all internal and external customers providing communication, direction and proactive attention to processing orders, renewals and the process that supports it. The Renewal Specialist is expected to work independently, needing little direct supervision. 

Essential Functions and Responsibilities:

  • Manage all aspects of support and subscription renewals for software products developed at Data Innovations
  • Prepare various forms of customer correspondence, including renewal notifications, letters, quotes and invoices
  • Classify renewals in the tracking system based on the payment status and ensure the customer data is complete and accurate
  • Respond to inquiries from customers, Sales and Finance Department regarding purchased support
  • Investigate and resolve sales, support renewal and subscription discrepancies and inquiries
  • Provide timely feedback to the department manager regarding service failures or customer concerns
  • Provide timely and accurate quotes to customers
  • Process support and subscription cancellations, reinstatements and ownership transfers
  • Assist with process documentation and enhancements
  • Develop and run reports, queries and spreadsheets, as well as provide analytical support for reporting metrics
  • Identify inefficiencies in the sales administration and renewal process and promote the improvement of areas identified
  • Manage, perform initial review and seek approval on all legal language associated with renewal contracts
  • Participate in weekly sales meetings
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:
  • Proficient with Microsoft Office Suite applications
  • Proven ability to communicate clearly and professionally in verbal and written formats with both internal and external customers
  • Strong attention to detail
  • Excellent organizational and customer service skills
  • Ability to operate under constant deadlines and productively handle and prioritize tasks
  • Ability to be self-motivated and to effectively manage multiple projects
  • Ability to think thoroughly and independently with minimal guidance and seek an resolution through to completion
  • Ability to follow DI’s policies and procedures
  • Meet location requirements based in South Burlington, Vermont

Education and/or Experience

Associate’s Degree in Business Administration or similarly related field, or 5 years of relevant experience working in business administration or related profession.

Physical Requirements/Working Conditions: 

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Experience working in the Clinical Laboratory or Healthcare Industry
  • Previous experience with business and/or sales administration
  • Experience with 3rd party software including:
        o   CRM
        o   Microsoft SharePoint
        o   Netsuite

Supervision Level

This person reports directly to the Lead Renewal Specialist and/or Director of Finance

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Technical Trainer

The Data Innovations Technical Trainer’s primary responsibility is to participate in development and delivery of training programs to both internal and external customers. This person is required to have knowledge of commonly used concepts, practices, and procedures as they relate to Data Innovations products, services, and customers.  The Technical Trainer is expected to work independently, under general supervision and reporting directly to a manager.

Essential Functions and Responsibilities:

  • Acts as Facilitator to prepare, coordinate and deliver training materials in classroom and virtual-based settings
  • Acts as Subject Matter Expert in coordination with the Documentation and Technical Services department for the design and development of training programs, including course outlines, text, handouts, tests and classroom exercises and course evaluations
  • Continually evaluates the effectiveness of training materials and modules and ensure they are aligned with business objectives
  • Work collaboratively with management and senior members of the team to determine training needs for internal and external customers
  • Perform other related duties as assigned

Requirements:

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office (Excel, Outlook, Word)
  • Knowledge of commonly applied practices in adult learning environments
  • Proven ability to train and lead people
  • Effective presentation skills and delivery
  • Excellent communication skills - verbal and written
  • Experience or general knowledge of clinical laboratory operations
  • Ability to organize and manage multiple priorities
  • Knowledge of or ability to learn Data Innovations’ products
  • Ability to follow DI’s policies and procedures
  • Meet travel requirements (at least 50%), which may include travel outside of normal business hours – including evenings and weekends

Education and/or Experience:

Completion of an Accredited Program in Medical Laboratory Technology and at least 3 years’ experience working as a licensed Medical Technologist or Completion of a degree in Medical Laboratory Technology and at least 5 years of related industry experience, such as in a Laboratory Technician position or with an IVD company.

Physical Requirements/Working Conditions:

While performing duties of this job in preparation of training materials, the employee is functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer. While satisfying the training duties/functions of this job, the employee is predominately in a standing position and must be able to effectively communicate with the audience for long periods of time. This position may also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Previous experience utilizing Data Innovations’ products
  • Certified Medical Laboratory Technologist
  • Experience with Microsoft SharePoint
  • Experience with online or virtual training tools and applications

Supervision Level

This person reports directly to the Director of Operations

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To apply for Data Innovations - North America positions:

If you are interested in working for a leading laboratory software company, send us your resume today.

 

Benefits of Working for Data Innovations North America

  • Competitive salary
  • Matching 401(k) 
  • Comprehensive, highly-desirable benefit plan including medical, dental, vision, short and long term disability
  • Generous paid time off 

If you are interested in working for a leading laboratory software company, send us your resume today.

Data Innovations, LLC is an E-Verify Employer

Equal Opportunity Employer