Employment Opportunities - Data Innovations North America

Current Openings:

 
Implementation Consultant

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking an Implementation Consultant. The Data Innovations Implementation Consultant’s main focus is to optimize a customer’s clinical laboratory goals. This position’s primary responsibilities are to provide consulting services to customers and facilitate the implementation, training and the use of the Data Innovations products. The Implementation Consultant is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities:

  • Consult with customers and business partners in utilizing the company’s products to optimize laboratory workflow
  • Design laboratory solutions for customers and business partners
  • Perform demonstrations/presentations of the company’s products and solutions to customers
  • Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
  • Develop consulting tools and service offerings
  • Work collaboratively with other departments within the company to ensure company’s operational readiness for new releases
  • Actively participate in tradeshows, workshops and educational events
  • Serve as a technical resource to other departments within the company regarding Data Innovations’ products and solutions
  • Negotiate and document comprehensive Purchased Service Agreements for consulting engagements
  • Maintain internal tracking systems for services and customer follow-up
  • Develop and maintain an expert level knowledge of the use and functionality of the company’s software products, its associated modules and the laboratory industry
  • Provide customers and Business Partners with appropriate training and education on the company’s product solutions
  • Responsible for keeping current on all product releases and enhanced/modified features
  • Active participant in the training process
  • Must be able to successfully perform all duties associated with the installation of the Company’s service and product offerings, as well as serve as back-up to the Installation Services Analysts on the installation of the company’s products
  • Perform other related duties as assigned

Requirements
Knowledge, Skills, and Abilities:

  • At least 3 years’ experience as a licensed Medical Technologist (ASCP, NCA, or equivalent) or at least 8 years working as a Laboratory Technician and possess requirements and ability to complete Medical Technologist Licensing
  • Advanced knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems
  • Must be willing to comply to and pass a background check screening(s) as required by customer contracts
  • Knowledge of or ability to learn Data Innovations’ products
  • Ability to successfully negotiate contract terms and conditions
  • Strong analytical skills
  • Excellent problem solving skills
  • Strong Communication skills (verbal and written) including presentation skills
  • Ability to organize and manage multiple priorities
  • Ability to follow DI’s policies and procedures and system usage practices
  • Satisfy travel requirements (Minimum 50% of travel required), which may include travel outside of normal business hours – including evenings and weekends

Education and/or Experience
Completion of an Accredited Program in Medical Laboratory Technology and at least 3 years’ experience working as a licensed Medical Technologist or at least 8 years working as a Laboratory Technician.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:
In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Previous experience using Data Innovations’ products/services
  • Previous Sales/Consulting Experience
  • Previous working experience with customer support-software
  • Experience conducting adult education training courses
  • Experience with Microsoft SharePoint

Supervision Level
This person reports directly to the Consulting and Training Services Manager.

 
 

Order Processing Specialist

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking an Order Processing Specialist. The Data Innovations Order Processing Specialist performs the duties associated with order workflow, ordering and processing software and hardware orders. This person is also responsible for shipping, receiving inventory, building cables, configuring modular adapters and other tasks related to the order fulfillment process, systems maintenance, process improvement, and order review. Primary responsibilities include processing software and hardware orders, configure hardware, producing in house or ordering of third party licensing, maintaining inventory processes, and developing new and improving existing work processes. The Order Processing Specialist is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities:

  • Install, modify  and configure hardware systems & peripheral hardware
  • Burn and maintain supply of Data Innovations software
  • Custom serial cable configuration
  • Generate software license files
  • Order, Receive and Process necessary 3rd party licensing
  • Ensure data entry accuracy in all internal systems for proper activity tracking and billing
  • Software order review as part of departmental quality system
  • Maintain and test essential Production equipment and systems
  • Monitor Sales Order workflow for Software and Hardware orders
  • Direct customer and business partner follow-up for various Production related items
  • Interact with customers and other departments regarding orders and licensing
  • Departmental process review and improvement
  • Stock, count, receive and order inventory
  • Recognize reorder points and maintaining inventory levels
  • Write and edit departmental documents (checklists, work instructions, etc)
  • Process customer orders accurately and ensure accurate data entry for proper activity tracking, billing and timely shipping
  • Maintain workspace cleanliness
  • Troubleshoot production related issues encountered by departmental teams or customers
  • Serve as a resource for cross departmental teams in regards to software related questions.
  • Act as back-up to other team members in the department in their absence
  • Communicate appropriately and professionally with vendors, manufacturers, Business Partners and co-workers
  • Assist with troubleshooting and validation of hardware and software testing
  • Cross train with peers
  • Complete other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • General working knowledge and experience with desktop and server class computer hardware
  • General working knowledge, familiarity, and technical abilities in a combination of the following Operating systems: Windows 2000, Windows XP, Windows 7, Windows Server 2003, Windows Server 2008
  • Proficient with Microsoft Office Suite
  • Ability to cross train with peers
  • Ability to organize, manage multiple priorities and operate under constant deadlines
  • Process a strong attention to detail and ability to complete tasks accurately
  • Experience or ability to learn installation and configuration of 3rd party software and hardware
  • Ability to write clear, concise document on deadline with a strong attention to detail
  • Strong interpersonal and communication skills
  • Ability to thoroughly understand customer and business partner needs
  • Understanding of CRM products
  • Operate under constant deadlines, effectively prioritize work, and multitask
  • Ability to follow DI’s policies and procedures and system usage practices
    • Ability to maintain professionalism in all settings
    • Ability to follow DI’s policies and procedures
    • Meet location requirements based in either South Burlington, Vermont or Fort Myers, Florida (Job Opening Dependent)

Education and/or Experience

Associate’s Degree or equivalent from two-year College or technical school, or 12 months of related and demonstrable work experience or training.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer. This person must be able to frequently kneel, squat, bend, twist and reach overhead with repetitive motions. The employee must be able to lift 85 pounds without mechanical assistance and be able to push/pull up to 500 lbs. using supplied equipment. This person must also be able to tolerate variable room temperatures. The noise level in the work environment is usually moderate.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Experience with peripheral networking devices and device servers
  • Ability to demonstrate hardware and software troubleshooting experience
  • Knowledge of serial communications devices and cables
  • Experience with 3rdparty software including:
    • TechSmith SnagIt
    • Microsoft SharePoint
    • TechExcel CustomerWise
    • Nero Burning software
    • InterSystems Cache
    • Linux
    • Fishbowl Inventory

Supervision Level

This person reports directly to the Customer Services Manager or Production Team Lead (location specific). 

 

Implementation Services Analyst

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking a Implementation Services Analyst. The Data Innovations Implementation Services Analyst performs all the necessary functions of the Services Implementation cycle. This position is primarily responsible for the overall project management and implementation of the Company’s service offerings. This person will provide technical expertise, advice and support throughout the entire implementation process. The Implementation Services Analyst is expected to work independently, needing little direct supervision. This person is expected to be a resource to other staff members and handle all types of complex services, support issues and inquiries.

Essential Functions and Responsibilities:

  • Configure and implement Data Innovations’ software solutions to meet the needs of both the Company and the customer
  • Write and successfully execute project plans through their completion for assigned service implementations
  • Provide necessary training of Data Innovations software products to users as part of the implementation process
  • Promote and implement best practice workflows for customers and Business Partners
  • Provide expert level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions
  • Manage and accurately track time spent on assigned projects and tasks
  • Act as and provide escalation support for the company’s customer support and sales teams
  • Ensure customer concerns are proactively communicated to the Customer Service Manager, management and team members as appropriate
  • Document and deliver project status updates to all necessary individuals responsible for the service activity
  • Develop, document and execute upon improvements to the implementation process to ensure continuous effectiveness and efficiency of all service deliverables
  • Perform other related duties as assigned

Requirements
Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office Suite
  • Strong interpersonal and communication skills (written and verbal); including ability to communicate highly technical concepts to people of varying level of technical competency
  • Possess ability to drive for results and be self-motivated
  • Effectively manage multiple priorities under constant deadline and in potentially stressful environments/situations
  • Ability to deliver and portray the Company’s solutions in a positive and professional manner
  • Work well with people and portray a positive problem solving approach on projects and with team members
  • Strong analytical skills, problem solving skills and ability to resolve problems independently
  • Effective ability to teach and instruct peers
  • Demonstrated knowledge of and ability to execute upon the principles surrounding project management
  • Extensive experience and knowledge of a majority of the following: computer hardware, computer networking, Microsoft operating systems, VMware, Serial device connectivity, Network Device Services, Instrument Interfacing and Cache Administration
  • Expert level of knowledge related to Business Partner Support and Service
  • Ability to meet travel requirements – up to 80% travel required, which may include travel outside of normal business hours – including evenings and weekends
  • Must be willing to comply to and pass a background check screening(s) as required by customer contracts
  • Ability to follow DI’s policies and procedures

Education and/or Experience
Minimum Associates Degree in Business Management, Computer Science or related field and at least 5 years of related working experience OR at least 10 years related working experience with service implementations, technical services, project management or clinical laboratories.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary office position with high frequency of keyboarding, and computer use. This position will also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:
In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Bachelor’s Degree
  • Certification in Project Management
  • Previous experience with Data Innovations’ products
  • Working knowledge and understanding of Laboratory Information Software and IVD instrumentation
  • Working knowledge and understanding of laboratory workflows
  • Experience with Microsoft SharePoint

Supervision Level
This person reports directly to the Consulting and Training Services Manager and may provide some leadership/mentoring oversight to other team members.

 
 

Online Marketing Specialist

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking an Online Marketing Specialist. The Online Marketing Specialist’s primary responsibility is to maintain, evaluate, recommend and implement creative content and design improvements for webpages and marketing collateral. This person is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities:

Strategic and Tactical Planning:

  • Assist with the development of creative marketing strategies and content design for product and services promotion.
  • Responsible for web design, development, standards and maintenance, including web server and web management tools and best practices, and social media platforms.
  • Analyze, develop, design and maintain Internet and intranet websites and social media platforms.
  • Work closely with departments to obtain input and information relative to webpage design, provide regular updates and follow-up on content deadlines.
  • Responsible for creating and maintaining creative layout, design and content of marketing-based, electronic collateral in a regulated environment.
  • Assist the Marketing Specialist with tasks/projects as needed, including but not limited to the coordination, preparation and execution of marketing campaigns, tradeshows, and user-groups.
  • Remains current on new trends in online, electronic and printed designs.

Web Marketing:

  • Ensure web content is updated daily or weekly, maintained accurately and relevant to business priorities.
  • Create and update landing pages as necessary
  • Partner with additional marketing cross-functional teams to understand website improvement opportunities; define priorities and set implementation plan
  • Perform monthly and quarterly analysis and reporting of website performance using web analytics tools.
  • Monitor the error logs and report potential problems and suggest improvements
  • Basic graphic design, editing and optimization skills
  • Responsible for managing any external web-based consulting, development and design vendor relationship and projects.
  • Responsible for managing projects with any external marketing development and design vendors.
  • Monitor website performance and ensure it is being consumed at an optimized level.
  • Patch and update the CMS platform

Requirements

Knowledge, Skills, and Abilities:

  • Work independently and very goal oriented
  • Strong working knowledge of relevant graphics and design related applications – Adobe Illustrator, Adobe Photoshop and Adobe InDesign.
  • Strong working knowledge of relevant web related technologies, including HTML and CSS.
  • Strong working knowledge of open-source content management system platforms such as Drupal, Joomla or Dot-Net Nuke.
  • Working knowledge with Microsoft PowerPoint, Word and Excel or similar products.
  • Strong understanding of HTML and CSS; proficient in the use of current programming languages and technologies, including search engine optimization and mobile device compatibility
  • Required to have excellent written, verbal and presentation skills as he/she is required to interact with customers and internal departments of Data Innovations LLC on a regular basis.
  • Ability to manage and drive multiple schedules and timelines and have experience in project management
  • Strong visual design sense
  • Ability to travel to locations within North America (US and Canada)
  • Must have great attention to detail, be process-oriented, organized and have the ability to prioritize and meet multiple deadlines.
  • Ability to work/collaborate well with a team, including those working remotely
  • Ability to follow DI’s policies and procedures

Education and/or Experience

Bachelor’s degree, preferably in Marketing with 2-5 years relevant experience OR, a combination of education and related working experience form which comparable knowledge and skills can be acquired.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer. This position may also have travel requirements to customer sites and various work locations; must be able to tolerate conditions associated with traveling.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Past experience with Drupal CMS platform.
  • Past experience with social media services LinkedIn and Twitter.
  • Previous experience in sales, public relations, marketing, and or advertising.
  • General understanding of clinical laboratory environment and informatics.
  • Demonstrated skills in developing scope and requirements, managing internal/external resources and successfully executing on project deliverables with specified timelines.

Supervision Level

This person reports directly to the Marketing Manager


To apply for Data Innovations - North America positions:

If you are interested in working for a leading laboratory software company, send us your resume today.

 

Benefits of Working for Data Innovations North America

  • Competitive salary
  • Matching 401(k) 
  • Comprehensive, highly-desirable benefit plan including medical, dental, vision, short and long term disability
  • Generous paid time off 

If you are interested in working for a leading laboratory software company, send us your resume today.

Data Innovations, LLC is an E-Verify Employer

Equal Opportunity Employer