Employment Opportunities - Data Innovations North America

Field Sales Representative

Data Innovations LLC, the world’s largest and most successful clinical and blood laboratory Middleware Company is currently seeking a Field Sales Representative. This position’s primary responsibilities are to maintain key account relationships as well as develop new relationships by positioning Data Innovations as the leader in laboratory middleware solutions by demonstrating the value of our products within laboratory environments and workflows.

Essential Functions and Responsibilities:

• Establish and maintain relationships and customer loyalty with customers and business partners in the medical community
• Generate revenues from existing accounts as well as identify new business opportunities
• Identify laboratory solutions for existing and new customers with the purpose of generating sales and delivering customer satisfaction
• Perform sales presentations of the company’s products and solutions to customers
• Maintain strong professional relationships with strategic customers and business partners through regular meetings and interactions, which includes frequent on-site field visits
• Develop sales plans and market assessments, including identifying potential customers, up-sell opportunities  prospective contacts and Business Partner Development
• Drive targeted revenue goals with the closure of sales
• Successfully negotiate contract terms and conditions
• Prepare and accurately process sales orders
• Work collaboratively with other members on the sales team and other departments to ensure customer needs are met
• Provide regular updates to Management on all aspects of sales
• Actively participate in tradeshows, workshops and educational events
• Provide feedback to the research and development and management team regarding customer needs and desired product enhancements
• Maintain internal tracking systems for services and customer follow-up
• Develop and maintain an expert level knowledge of the use and functionality Instrument Manager™ software, its associated modules and the laboratory industry
• Perform other related duties as assigned

Requirements
Knowledge, Skills, and Abilities:

• Ability to learn and comprehend medical and scientific information
• Ability to learn new products and incorporate into existing offerings
• Proven track record of maintaining customer satisfaction and sales accomplishments
• Demonstrated ability to develop and maintain long-term business relationships
• Excellent problem solving skills
• Excellent negotiation skills
• Persuasive Communication skills (verbal and written)
• Ability to successfully manage many complex prospective customers/Business Partners simultaneously
• Strong networking and executive selling skills
• Working knowledge of Microsoft Office products
• Ability to follow DI’s policies, procedures and system usage practices
• Satisfy travel requirements (minimum 50% of travel required)
• Meet location requirements based in South Burlington, Vermont for training (approximately for first 3-6 months, and as necessary)

Education and/or Experience
Bachelor’s Degree, and at least 3-6 years outside sales experience with a laboratory middleware, instrumentation, or information system vendor

Physical Requirements/Working Conditions:
Except for first 3-6 months, while performing duties of this job, the employee is predominately working at customer locations, with the remainder of the time working from a home-based office.

Preferred skills and experience:
In addition to the above requirements, the ideal employee/candidate will have experience with the following:

• Medical/Healthcare Background including knowledge of medical/clinical laboratory workflow operations
• Licensed Medical Technologist
• Experience with Regulatory Compliance (e.g. FDA, HIPAA, ISO)
• Previous experience using Data Innovations’ products/services

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Software Engineer 

• Review, modify, develop, write and implement software programming applications, some very complex in nature
• Gather information, analyze and execute user requirements based on customer requests
• Develop/enhance existing programs by identifying and analyzing areas for modification
• Develop coding languages consistent with product needs and quality standards
• Design, code and debug applications in various software languages
• Active participant in software release cycle
• Assist in monitoring and correcting software defects
• Respond to customer/client requests as necessary and appropriately as they occur
• Ensure internal documentation is complete, accurate and up-to-date, including documenting code consistently throughout the development process
• Provide assistance to testers and support personnel as needed
• Deliver presentations to customer or client audiences and professional peers
• Identify ways to improve quality and efficiencies in the department
• Train, mentor and serve as a resource to other members of the team and cross-departmental colleagues regarding software questions, some complex in nature
• Perform other related duties as assigned

Requirements
Knowledge, Skills, and Abilities:

• Very familiar with all or a combination of  C/C++, Java, C#.NET, Windows, Visual Basic, Cache
• Working knowledge of Microsoft Office Suite applications
• Proven ability to successfully write code and test software applications
• Ability to keep current in constantly evolving technical advances
• Strong analytical and problem solving skills
• Effective ability to teach and instruct peers
• Strong Communication skills (verbal and written) including presentation skills
• Ability to organize and manage multiple priorities
• Ability to follow DI’s policies and procedures and system usage practices
• Meet location requirements based in South Burlington, Vermont

Education and/or Experience:
Bachelor’s Degree in computer science or related field, such as software development and a minimum of 3 years applicable experience OR a combination of education and experience from which comparable knowledge and skills can be acquired.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use.

Preferred skills and experience:
In addition to the above requirements, the ideal employee/candidate will have experience with the following:

• Experience with InterSystems Cache
• Knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems

Supervision Level
This person reports directly to the Development Manager, however they may lead and direct the work of others

• Draft, update and maintain product documents, including training materials
• Assist with documentation and printing of software release materials
• Assist with the maintenance of the company’s training materials and documentation, including but not limited to product videos, knowledge base, demo databases and the company website
• Assist with proofreading all user documentation associated with the company’s products
• Point of contact for company documentation and SharePoint inquiries
• Assist with managing and maintaining content for the Company SharePoint site
• Update help files for interface drivers, and core software application
• Resource for all departments in writing, proofreading and all other areas of documentation
• Complete documentation projects and other related duties as assigned
• Perform other related duties as assigned

• Proficient with Microsoft Office (Excel, Outlook, Word)
• Proven ability to communicate clearly and professionally in verbal and written formats with both internal and external customers
• Strong ability to write clear, concise documents on deadline
• Excellent organizational skills
• Ability to be self-motivated and to effectively manage and prioritize multiple projects/tasks
• Ability to think thoroughly and independently
• Ability to follow DI’s policies and procedures
• Meet location requirements based in South Burlington, Vermont

• Familiarity of quality system requirements
• Working knowledge of Microsoft SharePoint (strongly preferred)
• Experience in MadCap Flare, and InDesign
• Experience using pagination, web authoring and graphic design software

• Primary contact for a subset of the company’s Business Partners, including but not limited to acting as the internal resource for all questions, concerns and escalations
• Serve as a liaison for a subset of Business Partners to ensure partner needs are addressed and ensure, growth, development and continued success
• Work directly with the Director of Business Development on managing and/or maintain projects related to Business Partners, including internal partner information, partner communications, partner licenses, commercialization and launching of new business partners
• Responsible for managing the partner specific sales processes
• Manage the performance of direct employee reports and promote their individual professional development through timely performance reviews, regular interaction and coaching
• Communicate strategic information such as market intelligence, business partner data, and competitive initiatives to appropriate internal personnel
• Set-up and manage strategic relationships and alliances with related companies, Business Partners and potential customers while continuously building future value business opportunities
• Identify potential business opportunities and work closely with sales and marketing peers to ensure those opportunities are capitalized
• Identify and evaluate potential alliances and partnerships
• Ensure the execution and compliance with Business Partner Agreements, including working closely with legal teams during the negotiation process
• Participate in relevant trade shows and conferences
• Perform other related duties as assigned

• Demonstrated experience in the development of business strategies, proposals and execution of strategies
• Strong familiarity with the clinical laboratory and understanding of market opportunities and competitive landscapes
• Ability to organize and manage multiple priorities on a deadline
• Strong ability to work independently and see projects and deals through to conclusion
• Possess a high attention to detail
• Strong Communication skills (verbal, written and interpersonal) including presentation skills
• Ability to follow DI’s policies and procedures

• Working experience related to the clinical laboratory and medical devices (strongly preferred)
• Understanding of HIPAA, FDA and ISO regulations related to medical devices

No phone calls, please. Send resume, salary history, and requirements to:
 

Benefits of Working at Data Innovations North America

In addition to the benefits listed below, Data Innovations is located in South Burlington, Vermont, USA. You will find a quality of life that is matched by few other states.