Employment Opportunities - Data Innovations North America

Current Openings:

 

Validation Engineer

The Data Innovations Validation Engineer is primarily responsible for working closely with Software Developers during the software project cycle to extract a clear understanding of the software requirements and functionality in order to develop, publish, and implement test plans. The Validation Engineer is expected to work independently, under the general supervision and guidance of the Validation Manager. The Validation Engineer is expected to rely on experience and judgment to accomplish goals and perform the essential functions and responsibilities of the job.

Essential Functions and Responsibilities:

  • Work closely with Software Developers to extract a clear understanding of the software requirements and functionality
  • Write and execute test plans according to stringent FDA regulations for Medical Devices
  • Perform Ad-hoc testing on the software
  • Maintain project timelines and meet deadlines for all assigned projects
  • Attend and participate in scheduled and ad-hoc meetings of the Validation and Development Departments
  • Maintain test automation
  • Develop quality assurance standards
  • Assist in the definition and tracking of quality assurance metrics
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Ability to communicate clearly and professionally in verbal and written formats
  • Strong ability to write clear, concise test plans on deadline
  • Excellent organizational and problem solving skills
  • Ability to deliver results under constant deadlines and productively handle and prioritize tasks
  • Ability to be self-motivated and to effectively manage multiple projects
  • Ability to work as a member of a team and independently
  • Ability to follow DI’s policies and procedures
  • Meet location requirements based in South Burlington, Vermont or Fort Myers, Florida

Education and/or Experience

Minimum of an Associate's Degree in computer science or similarly related field and at least 2 years of relevant professional experience OR at least 3 years relevant working experience.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

  • In addition to the above requirements, the ideal employee/candidate will have experience with the following:
  • Experience with automated test tools, particularly TestComplete
  • Experience with coding in VB, InterSystems Cache or SQL
  • Familiarity with Test Management tools, particularly DevTest
  • Experience with Good Manufacturing Practices
  • Experience with 3rd party software including:

     -  CRM
     -  Microsoft SharePoint

Supervision Level

This person reports directly to the Validation Manager. 


 

Technical Trainer

The Data Innovations Technical Trainer’s primary responsibility is to participate in development and delivery of training programs to both internal and external customers. This person is required to have knowledge of commonly used concepts, practices, and procedures as they relate to Data Innovations products, service customers and laboratory industry.  The Technical Trainer is expected to work independently, under general supervision and reporting directly to a Lead Technical Trainer or manager.

Essential Functions and Responsibilities

  • Acts as Facilitator to prepare, coordinate and deliver training materials in classroom and virtual-based settings
  • Acts as Subject Matter Expert in coordination with Documentation, Technical Services, Services, Development Sales or other departments for the design and development of training programs, including course outlines, text, handouts, tests and classroom exercises and course evaluations
  • Continually evaluates the effectiveness of training materials and modules and ensure they are aligned with business objectives
  • Work collaboratively with management and senior members of the team to determine training needs for internal and external customers
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office (Excel, Outlook, Word)
  • Knowledge of commonly applied practices in adult learning environments
  • Proven ability to train and lead people
  • Effective presentation skills and delivery
  • Excellent communication skills - verbal and written
  • Experience or general knowledge of clinical laboratory operations
  • Ability to organize and manage multiple priorities
  • Knowledge of or ability to learn Data Innovations’ products
  • Ability to follow DI’s policies and procedures
  • Meet travel requirements (at least 50%), which may include travel outside of normal business hours – including evenings and weekends

Education and/or Experience

Completion of an Accredited Program in Medical Laboratory Technology and at least 3 years’ experience working as a licensed Medical Technologist or Completion of a degree in Medical Laboratory Technology and at least 3 years of related industry experience, such as in a Laboratory Technician position or with an IVD company. Experience with design, development and delivery of adult education, preferably in the laboratory sciences and/or software applications.

Physical Requirements/Working Conditions
While performing duties of this job in preparation of training materials, the employee is functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer. While satisfying the training duties/functions of this job, the employee is predominately in a standing position and must be able to effectively communicate with the audience for long periods of time. This position may also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Previous experience utilizing Data Innovations’ products
  • Certified Medical Laboratory Technologist
  • Experience with Microsoft SharePoint

Supervision Level

This person may report to a Lead Technical Trainer or the Director of Operations


Senior Software Engineer

The Data Innovations Senior Software Engineer’s primary responsibilities are to design, modify, develop, write and implement software programming applications, usually very complex in nature. The Senior Software Engineer is expected to work independently, under the general direction of the Development Manager. This person is expected to demonstrate expertise in a variety of the field’s concepts, practices and procedures. The Senior Software Engineer is expected to rely on extensive experience and judgment to accomplish goals and perform the essential functions and responsibilities of the job.

Essential Functions and Responsibilities

  • Review, modify, develop, write and implement software programming applications, usually very complex in nature
  • Provide consultation on development projects, some very complex in nature
  • Gather information, analyze and execute user requirements based on customer requests
  • Investigate and make recommendations on new technologies
  • Review existing programs by identifying and analyzing areas for modification including, performance improvement, reviewing and repairing legacy code and providing design solutions to problematic programming
  • Monitor and correct software defects
  • Develop coding language consistent with product needs and quality standards
  • Design, code and debug applications in various software languages
  • Active participant in software release cycle, possibly in a leadership role
  • Participate in testing process through test review and analysis
  • Respond to customer/client requests as necessary and appropriately as they occur
  • Ensure internal documentation is complete, accurate and up-to-date, including documenting code consistently throughout the development process
  • Continually update technical knowledge and skills
  • Train, mentor and serve as a resource to other members of the team and cross-departmental colleagues regarding software questions, some complex in nature
  • Consult with clients and colleagues concerning the maintenance and performance of the software and asking them questions to obtain information, clarify details and implement information
  • Provide assistance to testers and support personnel as needed
  • Deliver presentations to customer or client audiences and professional peers
  • Provide feedback to management on staff performance considerations
  • Identify and implement ways to improve quality and efficiencies in the department
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Expert level knowledge with all or a combination of  C/C++, Java, C#.NET, Windows, Visual Basic, Cache, Delphi, DBISAM, PostgreSQL
  • Working knowledge of Microsoft Office Suite applications
  • Expert knowledge and proven ability to successfully write code and test software applications
  • Ability to keep current in constantly evolving technical advances
  • Proven ability to conceptualize business and/or user requirements 
  • Strong analytical skills, problem solving skills and ability to resolve problems independently
  • Effective ability to teach and instruct peers
  • Ability to work productively in a team environment
  • Strong overall knowledge of computing and technical environments, such as operating systems, communication protocols, software applications, hardware platforms, etc.
  • Strong Communication skills (verbal and written) including presentation skills
  • Strong ability to organize and manage multiple priorities
  • Ability to follow DI’s policies and procedures and system usage practices
  • Experience in Software Development Life Cycle and Design controls

Education and/or Experience

Bachelor’s Degree in a computer science or related field, such as software development and a minimum of 5 years working in a related field OR at least 8 years working in a position as a software developer or similar position.

Physical Requirements/Working Conditions
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use.

Preferred skills and experience

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Experience with InterSystems Cache
  • Experience with C#.NET
  • Knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems
  • Previous leadership/mentoring experience

Supervision Level

This person reports directly to the Development Manager or Lead Software Engineer, and will be responsible for leading and mentoring others. 


Field Sales Representative

Data Innovations North America is currently seeking a Field Sales Representative for the Canadian Marketplace. The Data Innovations Field Sales Representative’s primary responsibilities are to maintain key account relationships as well as develop new relationships by positioning Data Innovations as the leader in laboratory middleware solutions by demonstrating the value of our products within laboratory environments and workflows. The Field Sales Representative is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities

  • Establish and maintain relationships and customer loyalty with customers and business partners in the medical community
  • Generate revenues from existing accounts as well as identify new business opportunities
  • Identify laboratory solutions for existing and new customers with the purpose of generating sales and delivering customer satisfaction
  • Perform sales presentations of the company’s products and solutions to customers
  • Maintain strong professional relationships with strategic customers and business partners through regular meetings and interactions, which includes frequent on-site field visits
  • Develop sales plans and market assessments, including identifying potential customers, and up-sell opportunities  to prospective contacts
  • Drive targeted revenue goals with the closure of sales
  • Successfully facilitate contract terms and conditions
  • Prepare and accurately process sales orders
  • Work collaboratively with other members on the sales team and other departments to ensure customer needs are met
  • Provide regular updates to Management on all aspects of sales
  • Actively participate in tradeshows, workshops and educational events
  • Provide feedback to the research and development and management team regarding customer needs and desired product enhancements
  • Maintain internal tracking systems for services and customer follow-up
  • Develop and maintain an expert level knowledge of the use and functionality of Instrument Manager™ software, its associated modules, EP Evaluator and the laboratory industry
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Ability to learn and comprehend medical and scientific information
  • Ability to learn new products and incorporate into existing offerings
  • Proven track record of maintaining customer satisfaction and sales accomplishments
  • Demonstrated ability to develop and maintain long-term business relationships
  • Excellent problem solving skills
  • Excellent negotiation skills
  • Persuasive Communication skills (verbal and written)
  • Ability to successfully manage many complex prospective customers simultaneously
  • Strong networking and executive selling skills
  • Working knowledge of Microsoft Office products
  • Ability to follow DI’s policies, procedures and system usage practices
  • Satisfy travel requirements (minimum 50% of travel required), which may include travel outside of normal business hours – including evenings and weekends
  • Meet location requirements based in South Burlington, Vermont for training (approximately for first 1-2 months, and as necessary)
  • Bilingual in French and English – verbal and written (requirement for Canadian based employees only)

Education and/or Experience

Bachelor’s Degree, and previous sales experience preferably with a laboratory middleware, instrumentation, or information system vendor

Physical Requirements/Working Conditions
Except for first 1-2 months, while performing duties of this job, the employee is predominately working at customer locations, with the remainder of the time working from a home-based office.

Preferred skills and experience

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Medical/Healthcare Background including knowledge of medical/clinical laboratory workflow operations
  • Licensed Medical Technologist
  • Experience with Laboratory Regulatory Compliance
  • Previous experience using Data Innovations’ products/services

Supervision Level

This person reports directly to the Strategic Accounts Manager/Director of North America Sales. 


 
Implementation Consultant

The Data Innovations Implementation Consultant’s main focus is to optimize a customer’s clinical laboratory goals. This position’s primary responsibilities are to provide consulting services to customers and facilitate the implementation, training and the use of the Data Innovations products. The Implementation Consultant is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities

  • Consult with customers and business partners in utilizing the company’s products to optimize laboratory workflow
  • Design laboratory solutions for customers and business partners
  • Perform demonstrations/presentations of the company’s products and solutions to customers
  • Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
  • Develop consulting tools and service offerings
  • Work collaboratively with other departments within the company to ensure company’s operational readiness for new releases
  • Actively participate in tradeshows, workshops and educational events
  • Serve as a technical resource to other departments within the company regarding Data Innovations’ products and solutions
  • Negotiate and document comprehensive Purchased Service Agreements for consulting engagements
  • Maintain internal tracking systems for services and customer follow-up
  • Develop and maintain an expert level knowledge of the use and functionality of the company’s software products, its associated modules and the laboratory industry
  • Provide customers and Business Partners with appropriate training and education on the company’s product solutions
  • Responsible for keeping current on all product releases and enhanced/modified features
  • Active participant in the training process
  • Must be able to successfully perform all duties associated with the installation of the Company’s service and product offerings, as well as serve as back-up to the Installation Services Analysts on the installation of the company’s products
  • Perform other related duties as assigned 

Requirements

Knowledge, Skills, and Abilities:

  • At least 3 years’ experience as a licensed Medical Technologist (ASCP, NCA, or equivalent) or at least 8 years working as a Laboratory Technician and possess requirements and ability to complete Medical Technologist Licensing
  • Advanced knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems
  • Must be willing to comply to and pass a background check screening(s) as required by customer contracts
  • Knowledge of or ability to learn Data Innovations’ products
  • Ability to successfully negotiate contract terms and conditions
  • Strong analytical skills
  • Excellent problem solving skills
  • Strong Communication skills (verbal and written) including presentation skills
  • Ability to organize and manage multiple priorities
  • Ability to follow DI’s policies and procedures and system usage practices
  • Satisfy travel requirements (Minimum 50% of travel required), which may include travel outside of normal business hours – including evenings and weekends

Education and/or Experience

Completion of an Accredited Program in Medical Laboratory Technology and at least 3 years experience working as a licensed Medical Technologist or at least 8 years working as a Laboratory Technician

Physical Requirements/Working Conditions

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Previous experience using Data Innovations’ products/services
  • Previous Sales/Consulting Experience
  • Previous working experience with customer support-software
  • Experience conducting adult education training courses
  • Experience with Microsoft SharePoint

Supervision Level

This person reports directly to the Consulting and Training Services Manager or Lead Implementation Consultant. 


Implementation Services Analyst

The Data Innovations Implementation Services Analyst performs all the necessary functions of the Services Implementation cycle. This position is primarily responsible for the overall project management and implementation of the Company’s service offerings. This person will provide technical expertise, advice and support throughout the entire implementation process.  The Implementation Services Analyst is expected to work independently, needing little direct supervision. This person is expected to be a resource to other staff members and handle all types of complex services, support issues and inquiries.

Essential Functions and Responsibilities

  • Configure and implement Data Innovations’ software solutions to meet the needs of both the Company and the customer
  • Write and successfully execute project plans through their completion for assigned service implementations
  • Provide necessary training of Data Innovations software products to users as part of the implementation process
  • Promote and implement best practice workflows for customers and Business Partners
  • Provide expert level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions
  • Manage and accurately track time spent on assigned projects and tasks
  • Act as and provide escalation support for the company’s customer support and sales teams
  • Ensure customer concerns are proactively communicated to the Customer Service Manager, management and team members as appropriate.
  • Document and deliver project status updates to all necessary individuals responsible for the service activity
  • Develop, document and execute upon improvements to the implementation process to ensure continuous effectiveness and efficiency of all service deliverables.
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office Suite
  • Strong interpersonal and communication skills (written and verbal); including ability to communicate highly technical concepts to people of varying level of technical competency
  • Possess ability to drive for results and be self motivated
  • Effectively manage multiple priorities under constant deadline and in potentially stressful environments/situations
  • Ability to deliver and portray the Company’s solutions in a positive and professional manner
  • Work well with people and portray a positive problem solving approach on projects and with team members
  • Strong analytical skills, problem solving skills and ability to resolve problems independently
  • Effective ability to teach and instruct peers
  • Demonstrated knowledge of and ability to execute upon the principles surrounding project management
  • Extensive experience and knowledge of a majority of the following: computer hardware, computer networking, Microsoft operating systems, VMware, Serial device connectivity, Network Device Services, Instrument Interfacing and Cache Administration
  • Expert level of knowledge related to Business Partner Support and Service
  • Ability to meet travel requirements – up to 80% travel required, which may include travel outside of normal business hours – including evenings and weekends
  • Must be willing to comply to and pass a background check screening(s) as required by customer contracts
  • Ability to follow DI’s policies and procedures

Education and/or Experience

Minimum Associates Degree in Business Management, Computer Science or related field and at least 5 years of related working experience OR at least 10 years related working experience with service implementations, technical services, project management or clinical laboratories.

Physical Requirements/Working Conditions

While performing duties of this job, the employee is predominately functioning in a sedentary office position with high frequency of keyboarding, and computer use. This position will also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Bachelors Degree
  • Certification in Project Management
  • Previous experience with Data Innovations’ products
  • Working knowledge and understanding of Laboratory Information Software and IVD instrumentation
  • Working knowledge and understanding of laboratory workflows
  • Experience with Microsoft SharePoint

Supervision Level

This person reports directly to the Consulting and Training Services Manager or Lead Implementation Consultant and may provide some leadership/mentoring oversight to other team members.


  
Customer Service Manager

The Data Innovations Customer Service Manager is responsible for setting the strategic direction for Customer Service Team, aligned with Operational and Company goals, and provides oversight of the tactical Operations of the Customer Service Team to successfully achieve planned objectives. Primary responsibilities include acting as the key leader to the support staff at Data Innovations. The Customer Services Manager is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities:

  • Participate in and contribute to Operational and Company strategy planning as well as product release content.
  • Establish and maintain the Data Innovations Customer Service Strategy, including annual goals and metrics targets, and monitor company outputs to ensure compliance with strategy.
  • Ensure the team is appropriately staffed with adequately trained professionals for current responsibilities and growth objectives.
  • Manage employees’ performance and promote their individual professional development through timely performance reviews, regular interaction and coaching.
  • Establish and maintain effective Support and Service procedures to maximize resource utilization, revenue generation and customer satisfaction.
  • Maintain strong professional relationships with strategic customers and business partners through regular meetings, issue review and other interactions to ensure that their technical needs are being met.
  • Verify that Business Partners are performing their support and service related responsibilities as outlined in their contract.
  • Contribute to the implementation of new Business Partner agreements and oversee the implementation and maintenance of all Customer Service activities resulting from such agreements.
  • Establish measurement systems, in line with Operational requirements, to improve data driven decision making.
  • Continual improvement of the Customer Service Business Process Management System to ensure all team processes are documented by process maps, work instructions and supporting forms and templates.
  • Report regularly on the team’s progress with projects, goals and performance metrics.
  • Ensure the team’s operational readiness for new releases, products, services, awareness of price changes and internal systems.
  • Cooperate with other departments in the successful development and maintenance of cross team services, functions and improvements.
  • Ensure continual compliance with Company and Quality System Requirements. Participate in an annual Quality System audit of the CS Department and promptly resolve findings.
  • Ensure all customer technical issues are responded to and resolved in a timely manner
  • Ensure that quality and/or patient safety issues are handled according to Data Innovations’ policies and procedures.
  • Scheduling of extended hours of support coverage including evening shift and after hours assignments.
  • Occasionally conduct trainings and presentations on new policies, procedures and work instructions created by Customer Services or DI.
  • Manage the Tips & Tricks listserv to communicate regularly with our subscribers.
  • Coordinate all Support and Installation resources to deliver upon service demands with reasonable availability (e.g. installation, training, dedicated project management).
  • Establish and maintain best practices to ensure data integrity and accuracy for internal systems (i.e. CRM).
  • Coordinate with the Consulting & Training Service Team to develop best practices in training customers on Installation & Troubleshooting.
  • Oversee team participation in the verification and validation for product releases.
  • Continually seek new service offerings to drive growth through the Customer Service Team.
  • Identify and implement new tools, systems, procedures and processes to improve the quality of support and to improve efficiency and productivity to meet increased demand brought on by company growth
  • Monitor the performance of the team’s support and service performance (specifically: Response time, incident follow up, timely resolution, utilization and quality) and adjust to meet set objectives.
  • Identify inefficiencies and promote the improvement of areas identified.
  • Meet necessary travel requirements/obligations
  • Acts as the Security Officer in the absence of a Technical Services Manager
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Ability to keep current evolving technical advances
  • Proven ability to lead and mentor others – in both onsite and remote locations
  • Experience with project planning and project management
  • Ability to manage through shifting priorities of a project, team and company
  • Proven ability to conceptualize and correctly evaluate business and/or user requirements and needs
  • Excellent analytical skills, problem solving skills and ability to resolve problems quickly in their entirety
  • Strong knowledge of computing and technical environments, such as operating systems, communication protocols, software applications, hardware platforms, etc.
  • Ability to adapt to and reprioritize based upon shifting demands of customers, industry or company.
  • Insight into industry, market place, competition and opportunities and experience for application to DI and the Customer Service strategy planning.
  • Strong Communication skills (verbal and written) including presentation skills
  • Strong ability to organize and manage multiple priorities
  • Ability to follow DI’s policies and procedures and system usage practices
  • Strong Negotiation skills
  • Ability to maintain professionalism in all settings
  • Ability to follow DI’s policies and procedures
  • Meet location requirements based in South Burlington, Vermont

Education and/or Experience

Associate’s Degree in IT, Healthcare, Business Administration or similarly related field and at least 5 years relative working experience or 10 years’ experience in Healthcare/IT environment.

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Business Process Management System Training
  • 3-5 years in leadership role
  • Management of 10+ local and remote employees
  • Healthcare software and/or hardware
  • Laboratory workflow and practices – clinical or operational.
  • IVD, LIS and/or EMR product or industry experience and knowledge.
  • InterSystems Cache
  • MS SQL Database
  • MS Products
  • Server, PC and network hardware
  • Experience with Microsoft SharePoint

Supervision Level

This person reports directly to the Director of Operations and has the responsibility of supervising 10 or more employees.


  

To apply for Data Innovations - North America positions:

If you are interested in working for a leading laboratory software company, send us your resume today.

To be considered an applicant for an open position with Data Innovations, one must submit a resume complete with references, have an initial phone interview with a representative from the Human Resources Department and complete an Employment Application.

 

ATTN: Employment

DATA INNOVATIONS, LLC

120 Kimball Avenue, Suite 100

South Burlington, VT 05403

US

Benefits of Working for Data Innovations North America

  • Competitive salary
  • Matching 401(k) 
  • Comprehensive, highly-desirable benefit plan including medical, dental, vision, short and long term disability
  • Generous paid time off 

If you are interested in working for a leading laboratory software company, send us your resume today.

Data Innovations, LLC is an E-Verify Employer

Equal Opportunity Employer

Affirmative Action Employer