Employment Opportunities

In a growing Industry Data Innovations continues to expand. We're regularly looking for talented, passionate individuals to join our team. Here you'll find the positions we're currently looking to fill in each of our 4 locations. Think you'd be a great fit? We want to hear from you!


To apply for Data Innovations - North America positions:

Please download and fill out this application form. Then send it in with your resume to our employment department.

We also invite you to fill out this Executive Order 11246 Invitation to Self-Identify form.


  • Email: employment@datainnovations.com
  • Fax: (802)846-1375
  • Mailing Address:
    • ATTN: Employment
    • DATA INNOVATIONS LLC
    • 120 Kimball Avenue, Suite 100
    • South Burlington, VT 05403, USA
Benefits of Working for Data Innovations North America
  • Competitive salary
  • Matching 401(k) 
  • Comprehensive, highly-desirable benefit plan including medical, dental, vision, short and long term disability
  • Generous paid time off 

If you are interested in working for a leading laboratory software company, send us your resume today.
 

Data Innovations LLC is an E-Verify Employer: Equal Opportunity Employer

Implementation Consultant

The Data Innovations Implementation Consultant’s main focus is to optimize a customer’s clinical laboratory goals. This position’s primary responsibilities are to provide consulting services to customers and facilitate the implementation, training and the use of the Data Innovations products. The Implementation Consultant is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities:

  • Consult with customers and business partners in utilizing the company’s products to optimize laboratory workflow
  • Design laboratory solutions for customers and business partners
  • Perform demonstrations/presentations of the company’s products and solutions to customers
  • Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
  • Develop consulting tools and service offerings
  • Work collaboratively with other departments within the company to ensure company’s operational readiness for new releases
  • Actively participate in tradeshows, workshops and educational events
  • Serve as a technical resource to other departments within the company regarding Data Innovations’ products and solutions
  • Negotiate and document comprehensive Purchased Service Agreements for consulting engagements
  • Maintain internal tracking systems for services and customer follow-up
  • Develop and maintain an expert level knowledge of the use and functionality of the company’s software products, its associated modules and the laboratory industry
  • Provide customers and Business Partners with appropriate training and education on the company’s product solutions
  • Responsible for keeping current on all product releases and enhanced/modified features
  • Active participant in the training process
  • Must be able to successfully perform all duties associated with the installation of the Company’s service and product offerings, as well as serve as back-up to the Installation Services Analysts on the installation of the company’s products
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • At least 3 years’ experience as a licensed Medical Technologist (ASCP, NCA, or equivalent) or at least 8 years working as a Laboratory Technician and possess requirements and ability to complete Medical Technologist Licensing
  • Advanced knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems
  • Must be willing to comply to and pass a background check screening(s) as required by customer contracts
  • Knowledge of or ability to learn Data Innovations’ products
  • Ability to successfully negotiate contract terms and conditions
  • Strong analytical skills
  • Excellent problem solving skills
  • Strong Communication skills (verbal and written) including presentation skills
  • Ability to organize and manage multiple priorities
  • Ability to follow DI’s policies and procedures and system usage practices
  • Satisfy travel requirements (Minimum 50% of travel required), which may include travel outside of normal business hours – including evenings and weekends

Education and/or Experience

Completion of an Accredited Program in Medical Laboratory Technology and at least 3 years experience working as a licensed Medical Technologist or at least 8 years working as a Laboratory Technician

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Previous experience using Data Innovations’ products/services
  • Previous Sales/Consulting Experience
  • Previous working experience with customer support-software
  • Experience conducting adult education training courses
  • Experience with Microsoft SharePoint

Supervision Level

This person reports directly to the Consulting and Training Services Manager or Lead Implementation Consultant.

Laboratory Solution Project Manager

The Data Innovations Laboratory Solution Project Manager’s main focus is to organize, manage and drive implementation projects to help achieve company and external client goals. This position’s primary responsibilities include to successfully create project plans, manage project deliverables, manage client expectations, create and manage project documentation and communicate project status. The project manager works with other Data Innovations teams to direct product and service delivery projects. The project manager is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities:

  • Creates, updates and maintains all required project documentation based on Data Innovations project management methodology and templates to fulfill contractual obligations
  • Executes each assigned project successfully according to the required project documentation
  • Ensures the project teams use appropriate project management methodology and provide necessary training to peers as needed
  • Serve as the primary point of contact for the client related to escalations and escalations associated with the respective project
  • Obtains approval from internal and external clients where appropriate; i.e. required project documentation for external clients, and delivery dates for internal clients
  • Manages the expectations of both internal and external clients to meet the needs of the project scope.
  • Successfully manages multiple projects simultaneously while keeping project documentation up-to-date and communicating with key stakeholders the status of projects
  • Provides progress and other management reports for both internal and external clients, which may require creating and delivering presentations
  • Recognizes up and downward stream impacts and take action as needed to ensure the success of the project
  • Escalates issues as appropriate to ensure successful completion of projects, including immediate escalation to leadership and executives on any issues impacting service
  • Collaborates with business and technology partners as needed
  • Provides leadership, guidance and motivation to team members within the organization
  • Promotes and maintains a positive relationship with other client service staff and departments to support the successful implementation of Data Innovations products and services
  • Identifies risk to the organization and communicates that risk to leadership
  • Protects confidential information, including, but not limited to, business trade secrets and protected health information
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Demonstrated mastery of project management methods, practices, tools and techniques
  • Advanced knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems
  • Knowledge of or ability to learn Data Innovations’ products
  • Ability to successfully negotiate contract terms and conditions
  • Strong analytical and problem solving skills
  • Excellent Communication skills (verbal and written) including presentation skills
  • Proven ability to organize and manage multiple priorities
  • Must be willing to comply to and pass a background check screening(s) as required by customer contracts
  • Ability to follow DI’s policies and procedures and system usage practices
  • Satisfy travel requirements (Minimum 25% of travel required), which may include travel outside of normal business hours – including evenings and weekends

Education and/or Experience

  • Bachelor’s Degree in Business Management, Medical Laboratory Technology or related field with 3+ years of experience OR a combination of education and related working experience from which comparable knowledge and skills can be acquired. AND
  • 3+ years of significant, demonstrated experience managing external customer and technology related projects as a project manager in an external customer interfacing role.
  • PMP Certification or possess the prerequisites to be certified as a PMP.

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • At least 3 years’ experience as a licensed Medical Technologist (ASCP, NCA, or equivalent) or at least 8 years working as a Laboratory Technician and possess requirements and ability to complete Medical Technologist Licensing
  • At least 3 years’ experience managing projects in the medical laboratory field
  • Previous experience using Data Innovations’ products/services
  • Previous Consulting Experience
  • Experience with Microsoft SharePoint and Office applications

Supervision Level

This person reports directly to the Consulting and Training Services Manager or Lead Implementation Consultant.

Application Specialist

The Data Innovations Application Specialist is a mid-level position with working knowledge of Instrument Manager and/or Lab Information System Software. Their primary responsibility is to provide technical support to Data Innovations’ customers on our software products, services and general instrument interfacing in a call center environment. The person is expected to handle all types of customer calls and only escalate very complex issues to senior staff or Management.

Essential Functions and Responsibilities:

  • Provide technical support for Data Innovations’ software products, services and general instrument interfacing
  • Resolve and respond to customer requests in a polite, professional and timely manner
  • Create and maintain work instructions and other internal documentation
  • Track, update and maintain ownership and documentation on existing and newly assigned support cases
  • Provide customers with training on Data Innovations’ software products
  • Work with cross-functional departments on resolving escalated issues
  • Train and mentor new staff
  • Review and comment on SRSs and Help Files content for drivers to ensure usability
  • Carry a pager and respond to after-hour support calls on a rotating basis
  • Lead Department meetings in the absence of Senior Staff
  • Act as liaison between CS and other departments as needed
  • Lead and/or participate in departmental or cross company projects
  • As necessary, provide on-site and remote service for Data Innovations’ middleware solutions
  • Active participant in triage process
  • Complete other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proven problem solving approach
  • Ability to work independently
  • Strong interpersonal and communications skills; including ability to communicate highly technical concepts to people of varying level of technical competency and document both in detail and summary format for various audiences
  • Possess high attention to detail
  • Excellent customer interaction skills
  • Ability to be self-motivated and to effectively manage multiple projects
  • Extensive experience and knowledge of computer hardware, computer networking, Microsoft operating systems and Microsoft Office Suite (Word, Excel and Outlook)
  • Experience and high functioning level of knowledge of Instrument Manager, VmWare virtual machines, Serial device connectivity, Network Device Servers, Instrument Interfacing, and Cache Administration
  • Meet needs of potential travel obligations
  • Ability to follow DI’s policies and procedures
  • Preferred work location: South Burlington, Vermont

Education and/or Experience

Minimum of an Associate's Degree and least 2 years of relevant professional experience, or at least 5 years relative working experience.

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Clinical laboratory experience as a licensed General Medical Technologist (ASCP, NCA or equivalent) with knowledge of:
    • Laboratory workflow in multiple areas of a clinical laboratory
    • Working knowledge and understanding of Laboratory Information Software
    • LIS (laboratory information system) software administration
    • CAP requirements
    • InterSystems' Caché
    • Instrument interfacing
  • Previous experience with Instrument Manager
  • Project Management Experience
  • Experience with Microsoft SharePoint
  • Preferred ability to communicate in Spanish and/or French both verbally and in writing

Supervision Level

This person reports to the Customer Services Manager or Lead Application Specialist and may provide some leadership/mentoring oversight to other Application Specialists or Associates.

Sales Representative Associate

The Data Innovations Sales Representative Associate performs all of the necessary functions related to Sales Administration. This position’s primary responsibilities are to assist in the processing of orders in a timely and accurate manner. This person will provide primary oversight and management of the Sales queues and phone system ensuring prompt assignment to the proper individual for resolution. This person will also perform various other sales administrative functions in support of Sales efforts and manage customer and/or Business Partner communications, as needed. The Sales Representative Associate is expected to have a general knowledge of the Company’s products and services, working independently under the direction of the Lead Sales Representative.

Essential Functions and Responsibilities:

  • Assist in the processing of customer orders as established by department policies and procedures
  • Provide primary oversight of the CRM and Phone Sales queues to ensure timely assignment of incidents for proper resolution
  • Assist Field Sales representatives and other departments within Data Innovations to resolve disputed order items
  • Thoroughly understand specific needs of the customer and business partner within their sales ordering processes
  • Prepare various forms of customer correspondence
  • Maintain the department’s CRM system and ensure customer data is complete and accurate
  • Assess potential application of Company products/services and offer solutions to customers to meet their needs
  • Assist in providing timely and accurate sales quotes to partners and customers
  • Assist in the review of Business Partner/customer contracts and ensure contract complies with company policies and business partner expectations
  • Provide timely feedback to the department manager regarding service failures or customer concerns
  • Assist in maintaining, updating and distributing Business Partner price listings
  • Provide assistance in processing support renewals and A/R collections as necessary
  • Develop, maintain and report on department metrics as needed
  • Participate in weekly sales meetings
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office (Excel, Outlook, Word)
  • Excellent verbal and written communication skills
  • Ability to work independently with minimal guidance
  • Ability to organize and manage multiple priorities/projects
  • Possess a strong attention to detail and ability to complete tasks accurately
  • Proven ability to work collaboratively in cross-functional teams
  • Strong sense of urgency with a demonstrated record of meeting commitments
  • Ability to follow DI’s policies and procedures
  • Meet location requirements based in South Burlington, Vermont

Education and/or Experience

Associates Degree OR at least 2 years of relevant working experience such as sales, health care, business administration OR a combination of education and related working experience from which comparable knowledge and skills can be acquired.

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding and computer usage.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Experience with Microsoft SharePoint
  • Experience with 3rd party software including, Customer Resource Management Systems
  • Previous experience with health care, business and/or sales administration

Supervision Level

This person reports directly to the Consulting and Training Services Manager or Lead Implementation Consultant.

  • EMEA Key Account Manager
  • Dept: Sales
  • Manager: Manager of Sales, Marketing & Business Development for EMEA

General Responsibility / Mission

  • In consultation with Sales & Marketing Manager, defines, executes and follows up action plans for marketing and sales
  • Generate revenue from existing accounts, as well as identity new business opportunities (Business partners and direct customers)
  • Drive targeted revenue goals with the closure of sales
  • Primary contact for a subset of the company’s Business Partners, including but not limited to acting as the internal resource for all questions, concerns and escalations
  • Manage the performance of Business Partner Marketing and Sales employees and promote their individual professional development through timely performance reviews, regular interaction and coaching
  • Perform regular needs analysis by canvassing current and prospective BP’s and customers
  • Work closely with Sales and Marketing peers to ensure identified business opportunities are capitalized
  • Communicate strategic information such as market intelligence, business partner data, and competitive initiatives to appropriate internal personnel
  • Work to ensure partner and customer needs are addressed to ensure, growth, development and continued success
  • Writes JRN, EE, LPM and IM sales quotes
  • Responds to sales inquiries, in a timely manner
  • Negotiates initial sales and upgrade contracts
  • To serve his/her main task, works on operational marketing tasks like:
    • Organizing trade-shows and all other professional exhibitions
    • Participates in new Product/Update specifications and launches
    • Creates, manages, updates and distributes sales and marketing tools
  • Presents products to Business partners, customers and prospects as well as on site and at professional exhibitions
  • Remain current on Industry activities and trends
  • Develop and maintain an high level knowledge of the use and functionality of company product(s), its associated modules, and the laboratory industry
  • Prepares and presents  sales/marketing and activity reports for Manager on a regular basis as defined by Manager and General Management
  • Establish and maintain relationships with EMEA key accounts, excluding UK and French ones (Quote writing, Upselling, Regular onsite visit)
Concerned Products: Instrument Manager (IM), Laboratory Production Manager (LPM), EP Evaluator (EE), JResult Net (JRN)

Skills Profile

Knowledge, Skills, and Abilities:

  • Knowledge of or has ability to thoroughly understand the company’s products and services
  • Able to anticipate and adapt to market changes
  • Demonstrates sales, marketing and negotiation competency
  • Able to work independently
  • Has proven interpersonal skills
  • Ability to successfully multitask, including some very complex projects
  • Excellent problem-solving skills
  • Ability to follow DI’s policies and procedures
  • At a minimum have the ability to, speak, read and write in English and French (knowledge of any additional EMEA language is a plus)
  • Satisfy travel requirements across EMEA area (up to 70% of the time)

Education and/or Experience

Master’s Degree, and 3-6 years outside sales experience, preferably with a laboratory middleware, instrumentation, or information system sales rep. or a combination of education and related working experience form which comparable knowledge and skills can be acquired.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Medical/Healthcare Background including knowledge of medical/clinical laboratory workflow operations
  • Licensed Medical Technologist
  • Experience with Laboratory Regulatory Compliance
  • Previous experience using Data Innovations’ products/services

Thank you for your interest. However, there are no job postings in the Data Innovations Latin America location at this time. Please check back at a later date.

Application Specialist

Data Innovations Asia, the World’s largest and most successful clinical and blood laboratory Middleware Company is currently seeking an Application Specialist to join their team in the Hong Kong location. The Data Innovations Application Specialist is a mid-level position with working knowledge of Instrument Manager and/or Lab Information System Software. Their primary responsibility is to provide technical support to Data Innovations’ customers on our software products, services and general instrument interfacing in a call center environment. The person is expected to handle all types of customer calls and only escalate very complex issues to senior staff or Management.

Essential Functions and Responsibilities:

  • Provide technical support for Data Innovations’ software products, services and general instrument interfacing 
  • Resolve and respond to customer requests in a polite, professional and timely manner
  • Create and maintain work instructions and other internal documentation
  • Track, update and maintain ownership and documentation on existing and newly assigned support cases
  • Provide customers with training on Data Innovations’ software products
  • Work with cross-functional departments on resolving escalated issues
  • Train and mentor new staff
  • Review and comment on SRSs for drivers to ensure usability
  • Lead Department meetings in the absence of Senior Staff
  • Act as liaison between CS and other departments as needed
  • As necessary, provide on-site and remote service for Data Innovations’ middleware solutions 
  • Active participant in the phone triage process
  • Complete other related duties as assigned

Requirements - Knowledge, Skills, and Abilities

  • Proven problem solving approach 
  • Ability to work independently
  • Strong interpersonal and communications skills; including ability to communicate highly technical concepts to people of varying level of technical competency
  • Possess high attention to detail 
  • Excellent customer interaction skills 
  • Ability to be self-motivated and to effectively manage multiple projects
  • Extensive experience and knowledge of computer hardware, computer networking, Microsoft operating systems and Microsoft Office Suite (Word, Excel and Outlook)
  • Working knowledge and understanding of Laboratory Information Software
  • Experience and high functioning level of knowledge of Instrument Manager, VMware virtual machines, Serial device connectivity, Network Device Servers, Instrument Interfacing, and Cache Administration 
  • Meet needs of potential travel obligations
  • Ability to follow DI’s policy and procedures

Education and/or Experience:

Minimum of an Associate's Degree and least 2 years of relevant professional experience, or at least 5 years relative working experience. 

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Healthcare/hospital IT experience 
  • Clinical laboratory experience as a licensed General Medical Technologist (ASCP, NCA or equivalent)
  • Knowledge of:
    - Laboratory workflow in multiple areas of a clinical laboratory
    - LIS (laboratory information system) software administration
    - CAP requirements
    - InterSystems' Caché
    - Instrument interfacing
    - Previous experience with Instrument Manager
    - Project Management Experience
    - Experience with Microsoft SharePoint