Careers > DI North America
Employment Opportunities - Data Innovations North America 
 
Current Openings:
(Click on a job title below to be brought to the description and requirements of the position)
Application Specialist
Implementation Consultant
Middleware Sales Specialist


  
Application Specialist

Data Innovations North America Customer Service Team is looking for a positive, energetic and self-motivated person to become a member of our world class Service and Support team for potential future growth.

Job Responsibilities will include but not be limited to:

  • Technical support for Instrument Manager Software and general instrument interfacing
  • Resolve and respond to customer requests in a timely manner
  • Customer advocate
  • Customer education
  • Basic On-Site and Remote Service for Data Innovations’ Instrument Manager Solution (25-30% travel maybe required)
  • Internal documentation: creation and maintenance
  • After hours support

This position requires:

  • Strong interpersonal skills
  • High attention to detail
  • Excellent verbal and written communications skills
  • Excellent customer interaction skills
  • A proven problem solving approach
  • Working knowledge of: computer hardware, computer networking, Microsoft operating systems, Microsoft Office Suite (Word, Excel and Outlook)
  • Minimum of an Associate’s degree in a technical field or relevant experience

Experience with the following is a plus:

  • Clinical laboratory experience as a licensed General Medical Technologist (ASCP, NCA or equivalent) with knowledge of:
    • Laboratory workflow in multiple areas of a clinical laboratory
    • LIS (laboratory information system) software administration
    • CAP requirements
  • InterSystems' Caché
  • Serial device connectivity (build/diagnose cabling issues)
  • Network device servers (terminal servers)
  • Instrument interfacing
  • Hands-on experience with Instrument Manager is a strong plus
  • VmWare’s virtual machines

 
 
   
 Implementation Consultant

Responsibilities of the Implementation Consultant is to provide fee-based consulting services to targeted customers to facilitate the implementation, training and use of the Data Innovations, Inc. products to optimize their clinical laboratory business goals.

The Implementation Consultant (IC) is required to have at least 3 years experience as a licensed Medical Technologist (ASCP, NCA or equivalent).

The Implementation Consultant(IC) is required to have at least a general understanding of the roles of the laboratory information system(s), analytical and automation instrumentation and how they interoperate.

The candidate is required to have excellent problem solving skills, including the ability to create solutions identified while consulting with customers.

25% to 35% travel will be required.

Candidate must also have excellent interpersonal, written, verbal and presentation skills. Sales and/or consultancy experience a plus.


    Middleware Sales Specialist

Develops and maintains relationships and favorable contacts with current and potential accounts. Ensures that organizational goods or services consistently meet client needs by using technical knowledge of product offerings to support and build sales. Responsible for handling larger or more complex client accounts. Relies on extensive experience and judgment to plan and accomplish goals. Sets up new account information, and resolves customer issues/problems.  Performs a variety of tasks, including but not limited to: processing orders, preparing correspondence, support renewal process, and fulfilling customer needs to ensure customer satisfaction, assessing potential application of company products or services and offering solutions that meet customer needs, generating sales quotations, and handling customer inquiries, participation in tradeshows, conducts customer demonstrations, conducts business partner sales training.  A wide degree of creativity and latitude is expected. Requires initiative, excellent communication skills and high attention to detail. Requires an expert level in-depth knowledge of products and services offered. May lead and direct the work of others. May require a bachelor's degree and/or at least 5 years of experience in the field or in a related area with a high volume of sales. Clinical laboratory experience may be required.

n  Provide product demonstrations
n  Design and maintain demonstration system
n  Interview / qualify / guide customers in sales process
n  Quote and order processing of direct customers
n  Support renewal for own customers
n  BP sales training (how to sell DI solutions and why)
n  Attend tradeshows



To apply for Data Innovations - North America positions:

No phone calls, please.

Send resume and salary history requirements to:

  • E-mail: employment@datainnovations.com
  • Fax: (802) 658-2782
  • Snail-Mail:

    ATTN: Employment
    DATA INNOVATIONS, INC.
    120 Kimball Avenue, Suite 100
    South Burlington, VT 05403 USA


Benefits of Working at Data Innovations North America

Picture your own office with your name on the door! That's just one of the many benefits that you'll enjoy while working at Data Innovations, Inc. If you are interested in working for a leading laboratory-software company, where hard work and a sense of humor are appreciated and rewarded, send us your resume today.

  • Competitive salaries and bonuses
  • Matching 401(k)
  • Comprehensive benefit plan
  • Casual, friendly work environment
  • Promotions from within the company

In addition to the above benefits, Data Innovations, Inc. is located in South Burlington, Vermont, USA. You will find a quality of life that is matched by few other states.



Benefits of Living in Vermont

Vermont is a great place to live, work, have fun and raise a family.  Vermont has a superb educational system, including the lowest pupil to teacher ratio in the nation. Vermont also has a low crime rate and was recently selected as being the safest state in America.

Vermont features unrivaled outdoor beauty, with air quality ranked number one in the nation. Vermont is a dream for four-season outdoor enthusiasts with opportunities for downhill and cross-country skiing, ice skating, fishing, hunting, road and mountain biking, hiking, camping, golfing, and much more. 

In addition, Burlington's Lake Champlain offers swimming, sailing, canoeing, kayaking and gorgeous lakefront sunsets. Burlington is home to the University of Vermont, has a vibrant arts community and is closer than four hours to many major cities, including Boston, Massachusetts and Montreal, Canada.

Data Innovations