• Develops and maintains relationships and favorable contacts with current and potential accounts for the company's middleware products (LPM and IM).
• Ensures that organizational goods or services consistently meet client needs by using technical knowledge of product offerings to support and build sales.
• Responsible for handling client accounts of all sizes in a particular geographic region, either direct (end-user) or indirect (through Business Partners).
• Relies on extensive experience and judgment to plan and accomplish goals.
• Assesses potential application of company products or services in order to offer solutions that meet customer needs.
• Sets and manages client expectations and supervises the management of client complaints when expectations are not met.
•  Works with the Sales and Marketing and Customer Service teams to perform a variety of tasks, including but not limited to: handling customer enquiries, generating sales quotations, processing orders, preparing correspondence, processing support renewals, participating in trade shows, conducting customer demonstrations, conducting business partner sales training. 

A wide degree of creativity and latitude is expected. This position requires initiative, excellent communication skills and high attention to detail.  

The ideal candidate will preferably have the following education and/or experience :

• A diploma from an institution of higher learning (post-secondary school)
• At least 5 years of experience in the "in vitro diagnostic" field (e.g., lab technician in a clinical or industrial laboratory, sales or support with a LOS/LIMS vendor or an IVD device vendor).
• Fluent written and spoken English, French and at least one other language used in the Europe/Middle East/Africa (EMEA) region.  More language skills are an advantage.
•  Excellent knowledge of Microsoft Office tools, particularly Word, Excel, and Powerpoint