Application Specialist

Data Innovations Asia Customer Service Team is looking for a positive, energetic and self-motivated person to become a member of our world class Service and Support team for potential future growth.

Job Responsibilities will include but not be limited to:

• Technical support for Instrument Manager Software and general instrument interfacing
• Resolve and respond to customer requests in a timely manner
• Customer advocate
• Customer education
• Basic On-Site and Remote Service for Data Innovations’ Instrument Manager Solution (25-30% travel maybe required)
• Internal documentation: creation and maintenance
• After hours support
  

This position requires:

• Strong interpersonal skills
• High attention to detail
• Excellent verbal and written communications skills
• Excellent customer interaction skills
• A proven problem solving approach
• Working knowledge of: computer hardware, computer networking, Microsoft operating systems, Microsoft Office Suite (Word, Excel and Outlook)
• Minimum of an Associate’s degree in a technical field or relevant experience
  

Experience with the following is a plus:
Clinical laboratory experience as a licensed General Medical Technologist (ASCP, NCA or equivalent) with knowledge of:

• Laboratory workflow in multiple areas of a clinical laboratory
• LIS (laboratory information system) software administration
• CAP requirements
• InterSystems' Caché
• Serial device connectivity (build/diagnose cabling issues)
• Network device servers (terminal servers)
• Instrument interfacing
• Hands-on experience with Instrument Manager is a strong plus
• VmWare’s virtual machines